This article details how to set up the Gmail App on your Android device with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account

  1. Open the Gmail app using the icon
  2. Tap + Add an email address
  3. If the “+ Add an email address” screen doesn’t appear
    1. Tap the three horizontal bars at the top left
    2. Scroll to the bottom (if necessary) and tap Settings (gear icon)
    3. Tap Add account
  4. Tap Other
  5. Enter your full Xplornet email address and tap Next
  6. Tap Personal (IMAP)
  7. Enter your email Password and tap Next
  8. For Incoming server settings, change the Server to imap.xplornet.com and tap Next
  9. For Outgoing server settings, change the SMTP Server to smtp.xplornet.com and tap Next
  10. For Account options, make any desired changes and then tap Next
  11. Edit Your name, if desired, and tap Next
  12. If the “+ Add an email address” screen appears, tap Take Me To Gmail
  13. Tap the left arrow at the top of the Settings screen

Now that your email is setup, let’s verify some settings

  1. Tap the three horizontal bars at the top left
  2. Scroll to the bottom (if necessary) and select Settings (gear icon)
  3. Tap your Xplornet email address
  4. Scroll down to Server settings at the bottom and tap Incoming settings
  5. Scroll down to the bottom (if necessary) and verify that the Port is 993 and the Security type is SSL/TLS. If necessary, correct the setting(s) and tap Done
  6. Tap Outgoing settings. Scroll down to the bottom (if necessary) and verify that the Port is 465 and the Security type is SSL/TLS. If necessary, correct the setting(s) and tap Done
  7. Tap the left arrow ← at the top next to your email address
  8. Tap the left arrow ← at the top of the Settings screen
  9. If you have more than one email account setup, tap your initial or profile pic at the top right and select your Xplornet email address (if not already displayed)

Your Xplornet email account is now ready for use with the Gmail app.

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Settings to match the new password.

Gmail may detect that the password has changed and display “Correct credentials needed” at the bottom. If so:

  1. Tap Sign in
  2. Enter your new Password
  3. Tap Next
  4. Tap Done

If Gmail doesn’t detect that the password has changed, or if you miss tapping “Sign in”, then follow these steps instead:

  1. Tap the three horizontal bars at the top left
  2. Scroll down to the bottom (if necessary) and select Settings (gear icon)
  3. Tap your Xplornet email address
  4. Scroll down to Server settings at the bottom and tap Incoming settings
  5. Enter your new Password and tap Done
  6. Tap Outgoing settings. Enter your new Password and tap Done
  7. Tap the left arrow ← at the top next to your email address
  8. Tap the left arrow ← at the top of the Settings screen