Outlook

 

This article details how to set up Outlook Mail on a Windows 10 phone with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Add a new email account

  1. Open the Outlook Mail app on the Start screen, or from the All apps list.
  2. If this is the first time you’ve opened the Outlook Mail app, you’ll see a Welcome screen. Select + Add accountto get started.
    1. If you’ve used the Outlook Mail app before, at the bottom right of the screen, touch the ellipsis (), and then choose Manage Accounts.
    2. Select + Add account.
  3. Choose Other account (POP, IMAP)
  4. Enter your full Email address, your name and your email Password, then touch Sign in
  5. Touch Done
  6. Verify Settings by touching the ellipsis () at the bottom right of the screen, and then choose Manage Accounts.
  7. Select your email address.
  8. Touch Change mailbox sync settings
  9. Scroll down and select Advanced mailbox settings
  10. Scroll down to the bottom.
    1. Verify that the Incoming email Server is either imap.xplornet.com:993:1, or imap.xplornet.ca:993:1 (if your email address ends in @xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    2. Verify that the Outgoing (SMTP) email Server is either smtp.xplornet.com:465:1, or smtp.xplornet.ca:465:1 (if your email address ends in xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    3. Verify that all four boxes below that are checked
  11. Touch Done when finished and then Save

Changing your Email Password

If you changed your email password in webmail, you will need to change it in the Outlook Mail app to match the new password.

  1. Open the Outlook Mail app on the Start screen, or from the All apps list.
  2. At the bottom right of the screen, touch the ellipsis (), and then choose Manage Accounts.
  3. Select your email address.
    1. If it shows Attention required, then touch Fix account after selecting you email address
  4. Enter your new email Password and click Save