Outlook

This article details how to set up Outlook Mail on a Windows 10 phone with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Add a new email account

  1. Open the Outlook Mail app on the Start screen, or from the All apps list.
  2. If this is the first time you’ve opened the Outlook Mail app, you’ll see a Welcome screen. Tap + Add accountto get started.
    1. If you’ve used the Outlook Mail app before, at the bottom right of the screen, tap the ellipsis (), and then choose Manage Accounts.
    2. Tap + Add account.
  3. Tap Other account (POP, IMAP)
  4. Enter your full Email address, your name and your email Password, then tap Sign in
  5. Tap Done
  6. Verify Settings by tapping the ellipsis () at the bottom right of the screen, and then tap Manage Accounts (if not already there).
  7. Select your email address.
  8. Tap Change mailbox sync settings
  9. Scroll down and tap Advanced mailbox settings
  10. Scroll down to the bottom.
    1. Verify that the Incoming email Server is imap.xplornet.com:993:1
    2. Verify that the Outgoing (SMTP) email Server is smtp.xplornet.com:465:1
    3. Verify that the following four boxes are checked:
      • Outgoing server requires authentication
      • Use the same user name and password for sending email
      • Requires SSL for incoming email
      • Requires SSL for outgoing email
  11. Tap Done when finished and then Save

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in the Outlook Mail app to match the new password.  You might even see a message like “Your account settings are out of date” or “We couldn’t access this account”.

  1. Open the Outlook Mail app on the Start screen, or from the All apps list.
  2. At the bottom right of the screen, tap the ellipsis (), and then tap Manage Accounts.
  3. Select your email address.
    1. If it shows Attention required, then tap Fix account after selecting you email address
  4. Enter your new email Password and tap Save