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Video Streaming Services

Everything You Need to Know About Streaming Video

Catch up on your favourite TV show on Netflix, check out the viral video everybody’s been talking about, or even watch live events online! Learn more here:

How to Manage Your Streaming Service Settings

Don’t let data caps or bandwidth limits interrupt bingeing your favourite shows. Find out how to manage your settings and stream with ease here:

Getting Started

What to Expect During Your Internet Installation Appointment

Our trained and knowledgeable installers will install your new Xplornet system for you. Here are the basics steps on what to expect during the installation.

Connecting and Basic Troubleshooting

This basic troubleshooting guide will help to solve Internet connectivity issues on our Satellite and Fixed Wireless Services. Review it here:

How to Set the Wi-Fi Password For Your Router

Looking to set up a Wi-Fi password for your Router? This installation guide will outline easy-to-follow steps to set up your Wi-Fi password within minutes!

How to Set Up Parental Controls

Trying to set Internet limits for your little ones? It’s simple to turn on parental controls. Follow this step-by-step guide to get started:

System Requirements

Take a look at the minimum and recommended specifications for your computers so you can enjoy your Xplornet high-speed Internet.

How to add Xplornet to your email address book

To ensure you receive all of your important account information, newsletters and offers from Xplornet, please add this email address: reply@e.xplornet.com.

Online Safety and Security

Learn About Anti-Virus and Security Programs

Anti-virus and anti-malware programs are important. We suggest you research paid and free options to decide what’s best for you. Find out more on this page:

Protect Yourself from Phishing Scams

Phishing is the act of seeking to obtain sensitive data with malicious intent. Protect yourself by critically examining the content. Click for more tips:

How to upgrade your Xplornet Internet Security Suite

Beginning on April 27, 2016, customers who use Xplornet Internet Security Suite (XISS) will see a prompt to upgrade their virus protection software.

Improving Your Internet Speed

Why Internet Speed Issues Arise

Having issues with Xplornet’s Internet speeds? Click here to find out why this can happen, when this can happen and, most importantly, how to fix it.

Weather and Satellite Internet Service

Severe weather in your area can affect your browsing. If you experience poor Internet service, email or call us at 1-866-841-6001. We’re here to help!

About Internet Latency

Discover the difference between fixed wireless and satellite Internet, and how latency can impact real-time applications here:

How to Do a Wi-Fi Site Survey

If your Internet seems slow, your network may be getting interference from other networks near you. Read more on how to fix your problem here:

Regular Maintenance for Your Router and Modem

After a long period of use, your computer’s operating system can develop communication issues with its internal software and hardware and slow down.

Internet Basics

About Data with Xplornet

Get the most out of your data by using these tips and tools for tracking and managing your Xplornet Internet data.

Data Usage Culprits

If you’re finding your Internet data seemingly disappearing without your knowledge, it’s important to know how you’re using your devices. Learn more:

Managing Your Data

These tips can help save you money on your next Internet bill. Get the most out of your online experience without breaking the bank.

Monitor and Manage Your Data When Video Calling

Video calling, like all online services, uses your data. Find out how to track and manage your data while using voice and video calls so you can chat away!

What are Internet Traffic Management Policies?

At Xplornet, we want our customers to have fair and consistent access to the Internet. Our traffic management policies ensure our customers have the best possible experience.

Xplornet Community Guidelines

To help everyone get the most out of our Facebook, Twitter, Instagram and blog, we’ve assembled the following Xplornet community guidelines.

How-to Guides and Manuals

How to Set Up DHCP Reservations

If you have a device on your network that you want to have the same IP address every time the router is rebooted, you can do that by following these steps:

How to Power Cycle Your Power Adapter or Modem

Learn the importance of powercycling your devices regularly and how to power cycle your power adapter or modem.

How to Schedule Downloads for Apple and More

Discover useful tips for scheduling software updates and downloads for Apple, Windows and Java-based services.

How to Disable Peer-to-Peer Updates in Windows 10

Did you know you can inadvertently allow others to download Windows 10 from your computer? Here’s how to disable peer-to-peer updates and save your data:

Email set-up guides

Use these links to find step-by-step guides on setting up your Xplornet email address on various software and device platforms.

Email Migration

Important notice regarding your email service

Transitioning from Other Internet Providers

Information for former Cable Cable customers

Xplornet recently purchased the fixed wireless Internet access assets of Cable Cable, and welcomed their business to the Xplornet family! Find out more now.

Information for former CCI Wireless customers

What you’ll find here: Information about the transition of fixed wireless Internet subscribers from CCI Wireless.

Information for Former Netset Customers

From services offered to billing changes, here is all you need to know about transitioning from Netset to Xplornet.

Information for former CCI Net customers

What you’ll find here: Information about the transition of fixed wireless Internet subscribers from CCI Net (provider of rural wireless Internet service for Internet Kent) to Xplornet

Information for ISP customers transitioning to Xplornet

Documents to help former ISPs transition their services to Xplornet are found here. Questions? Please contact us at 1-866-841-6001.

Information for AB North.com customers

Xplornet recently purchased AlbertaNorth.com, and welcomed their business to the Xplornet family! Find out more now.

Information for former Silo Wireless customers

What you’ll find here On August 18, 2020, customers of Silo Wireless will become customers of X…

Information for former Detour Wireless customers

What you’ll find here: Information about the transition of fixed wireless Internet subscribers from Detour Wireless to Xplornet

Information for former Davinci Broadband customers

Xplornet continues to progress as the industry leader in Canadian rural high-speed Internet services and we are expanding our…

Information for former Hummingbird Wireless customers

Find an archive of FAQs regarding the 2011 transition from Hummingbird Wireless to Xplornet Internet. Learn more here:

Information for former Neighbourhood Wireless customers

Xplornet acquired Neighbourhood Wireless in January 2015. The Neighbourhood Wireless Internet and billing systems were moved over to our platforms as well.

Information for former Ondenet customers

Find some frequently asked questions regarding the transition between Xplornet and Ondenet Internet.

Information for former OptionsDSL Ltd. customers

Xplornet recently purchased OptionsDSL, and welcomed their business to the Xplornet family! Find out more now.

Information for former Platinum Communications customers

If you're a former Platinum Communications customer your Xplornet journey began March 1st, 2016. We hope you're still enjoying what Xplornet has to offer.

Information for former SKY Velocity customers

Former Sky Velocity customers, welcome to the Xplornet family! We look forward to providing you with fast and reliable high-speed Internet service.

Information for former SaskTel customers

If you're a former Sasktel customer read on about who we are, what we offer, and how we will make your transition to Xplornet seamless.

Information for former Tera-Byte customers

Former Tera-Byte customers, Xplornet welcomes you! Find out what has changed and what has stayed the same with your Internet service.

Information for former YourLink customers

YourLink customers: Your service has transitioned to Xplornet. The YourLink and Xplornet Internet services are compatible in most areas.

Email Migration FAQs – Tera-Byte

If you are a user of a @airsurfer.ca, @hotlinkwireless.com, @tbwifi.ca or @wildroseinternet.ca email address, we…

Email Migration FAQs – OptionsDSL

Xplornet recently purchased OptionsDSL, and welcomed their business to the Xplornet family! Find out more now.

Email Migration FAQs – myipplus.net

Your existing @myipplus.net email address will be replaced with a new Xplornet email address on June 20, 2019. Got questions? Email us support@xplornet.com

Platinum email address migration FAQ

Xplornet has moved customers with a Platinum Communications email address to our service. Below is a list of Frequently Asked Questions about the transition

Platinum Email, Domain and Web Hosting Migration FAQ

Access the FAQ for Platinum hosted domain, email and web hosting migration! Review the FAQS to learn what this migration may mean to you.

Xplornet Webmail

Which email addresses use the General Webmail login page?

Looking to check your email online using our webmail system? No problem! Xplornet has two different types of webmail…

About Xplornet Webmail

We’ve put together this FAQ to help you use your Xplornet Webmail. Learn how to compose emails, create f…