Support
Home Phone Support
Your home phone is an essential communication service. At Xplornet, we recognize the value of low cost and reliability through our Internet-based Home Phone packages. Let us connect your voice to those who matter most. Click through the links below to find what you need to get started and troubleshoot any issues you may have along the way.
Home Phone Basics
Bring Your Phone Number to Xplornet with Local Number Portability
With Xplornet Home Phone, you have the choice of getting a new number or keeping your existing phone number. Find out if your existing number is eligible.
Your 911 Address for Xplornet Home Phone
Your safety is important to us. This article helps to explain the differences between traditional 911 services and the Xplornet Home Phone 911 service.
About Xplornet Home Phone
Xplornet Home Phone is another great way to connect to what matters most. Learn about our home phone services, including how it works, plans, & installation.
Xplornet Home Phone Rates
Xplornet Home Phone international and long distance rates changed in June 2018. Check this page for current rates. Connect to what matters most at a distance.
How-to Guides and Manuals
How to Protect Yourself from Phone Fraud
Your Home Phone can be used to gain access to your personal information. These phone scams are known as voice phishing. Read on for some tell-tale signs.
Xplornet Hub and Home Phone User Manual
Your Xplornet Hub powers your Xplornet Home Phone service. Download the PDF version of this manual to learn more about the features included!
Managing Your Xplornet Home Phone Features
Our home phone service comes fully loaded - take a look at the included features, and learn how to manage and set-up these features online.
Xplornet Home Phone Voicemail Quick Reference Guide
Voicemail is just one of the many options available with your Xplornet Home Phone service. To get started with your voicemail, please follow these steps.
Getting Started
Instructions for Activating Your New Home Phone
The Xplornet Home Phone is a new way to keep you connected. Once you have your hub connected, you can follow these steps to set-up your new service.
More Support Categories
Billing & Account Management Support
Have questions about billing or account management? Check out our support page to find all the answers you need! Read more:
Internet, Email, and Router Support
Choosing the perfect Internet package and setting up your hardware shouldn’t be an intimidating task. These helpful links are here to guide you through any questions you may have. Whether it be understanding your new Internet plan, setting up or transitioning your email, or making sure you have the right router - we’ve got you covered.
Adding & Changing Services
Add even more value to your online experiences with our wide array of add-ons and solutions including Wi-Fi routers, Xplornet Home Phone products, Xplornet Security Suite, and Xplornet Xtra Care. You can also find information below if you need to make any changes to your existing plan.
