Billing & Account Management Support

Review our most frequently asked questions for help on activating your services or download our home phone and Internet set-up guide to get connected.

MyXplornet is where you gain safe and secure access to all things account-related 24/7. Click here to learn more and create your profile today.

Your Xplornet Internet plan is flexible. Learn about our plans to see what suits your needs best.

If you can't find your MyXplornet login information, read this to find helpful steps to locate your username and password.

Understanding your bill, or the billing process, is a critical part of understanding and enjoying your Xplornet service. Learn more here.

Xplornet customers receive monthly invoices by email. There are two pre-authorized payment options available. Learn more about Xplornet billing here:

Love your Internet? Your friends & family will too! Read more below to find out how to refer your friends and family and receive a credit for each referral

Xplornet’s Temporary Suspend Program gives a customer the option to suspend their services for any reason. Discover if you qualify and how it works.

Learn the requirements and what you need to know in order to transfer ownership of an existing Xplornet account to a new or existing Xplornet customer.

There are a couple of different ways to reset your MyXplornet password. Find out how to do so by following the instructions here for new or current customers.

Xplornet has a legal obligation to forward notices of copyright infringement that we receive from copyright holders as per the Copyright Modernization Act.

Our privacy policies protect all of our customers. Xplornet customers can review our policies and then indicate their preferences for privacy protection.

Due to higher than normal call volumes, we recommend you use our self-serve tool, MyXplornet.com, to activate or manage…