Support
Billing & Account Management Support
Have questions about billing or account management? Check out our support page to find all the answers you need! Read more:
Getting Started
Help With Activating Your Xplornet Services
Review our most frequently asked questions for help on activating your services or download our home phone and Internet set-up guide to get connected.
About Your MyXplornet Account
MyXplornet is where you gain safe and secure access to all things account-related 24/7. Click here to learn more and create your profile today.
About Xplornet Internet Packages
Your Xplornet Internet plan is flexible. Learn about our plans to see what suits your needs best.
Finding your MyXplornet login information
If you can't find your MyXplornet login information, read this to find helpful steps to locate your username and password.
Other Articles
How to Install the MyXplornet App
Android 1. Using a browser, navigate to MyXplornet on your device. 2. Log in to MyXplornet. 3. Click the download button in the…
Billing Basics
An Introduction to Your Xplornet Invoice
Understanding your bill, or the billing process, is a critical part of understanding and enjoying your Xplornet service. Learn more here.
How Billing and Payment Works
Xplornet customers receive monthly invoices by email. There are two pre-authorized payment options available. Learn more about Xplornet billing here:
How does the Xplornet Refer-a-Friend program work?
Love your Internet? Your friends & family will too! Read more below to find out how to refer your friends and family and receive a credit for each referral
Managing Your Xplornet Account
Temporary Suspend Program
Xplornet’s Temporary Suspend Program gives a customer the option to suspend their services for any reason. Discover if you qualify and how it works.
Transferring Ownership of Your Xplornet Account
Learn the requirements and what you need to know in order to transfer ownership of an existing Xplornet account to a new or existing Xplornet customer.
How to Reset Your MyXplornet Password or Username
There are a couple of different ways to reset your MyXplornet password. Find out how to do so by following the instructions here for new or current customers.
Xplornet Policies and Legal Information
About Copyright Notices
Xplornet has a legal obligation to forward notices of copyright infringement that we receive from copyright holders as per the Copyright Modernization Act.
Xplornet Privacy Policy
Our privacy policies protect all of our customers. Xplornet customers can review our policies and then indicate their preferences for privacy protection.
COVID-19
Tips and Support for Customers During Covid-19
Due to higher than normal call volumes, we recommend you use our self-serve tool, MyXplornet.com, to activate or manage…
More Support Categories
Internet, Email, and Router Support
Choosing the perfect Internet package and setting up your hardware shouldn’t be an intimidating task. These helpful links are here to guide you through any questions you may have. Whether it be understanding your new Internet plan, setting up or transitioning your email, or making sure you have the right router - we’ve got you covered.
Home Phone Support
Your home phone is an essential communication service. At Xplornet, we recognize the value of low cost and reliability through our Internet-based Home Phone packages. Let us connect your voice to those who matter most. Click through the links below to find what you need to get started and troubleshoot any issues you may have along the way.
Adding & Changing Services
Add even more value to your online experiences with our wide array of add-ons and solutions including Wi-Fi routers, Xplornet Home Phone products, Xplornet Security Suite, and Xplornet Xtra Care. You can also find information below if you need to make any changes to your existing plan.
