This article details how to set up the Windows Live Mail 2011 and 2012 App with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Add a new email account

  1. Open Windows Live Mail (WLM)
  2. Click Accounts, then click on @+ Email
  3. Enter your full E-mail Address, Password and Display name
  4. Select “Manually configure server settings” and click Next
    1. Set the Server Type to IMAP – POP is an option but is not recommended
    2. Under “Incoming server information”, enter the Server Address as imap.xplornet.com
    3. Select the box for “Requires a secure connection (SSL)
    4. Change the Logon User Name to your full email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
    5. Under “Outgoing server information”, enter the Server Address as smtp.xplornet.com
    6. Change the Port from 25 to 465
    7. Select the box for “Requires a secure connection (SSL)
    8. Check the box for “Requires authentication
  5. Click Next, then Finish
  6. Click on the dropdown arrow in the top left, select Options, and then Email accounts…
  7. Select your new Account under Mail, (your email domain name after the @ sign, followed by your user name before the @ sign in brackets), and click Properties
  8. Go to the Servers tab and click Settings… under “Outgoing Mail Server”
  9. Select “Use same settings as my incoming mail server” and click OK
  10. Go to the IMAP tab
    1. Change the “Deleted Items path” from “Deleted Items” to Trash
    2. Change the “Junk path” from “Junk E-mail” to Spam
    3. Click OK
  11. Click Close
  12. Click Yes to refresh your folder list

Your email account is now ready for use in Windows Live Mail.

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Windows Live Mail (WLM) to match the new password.  You might even see a message like “Some errors occurred while processing the requested tasks” or “The server has rejected your login”.

WLM should prompt you for your new password when you receive a new message (note the Logon Server starts with IMAP – for incoming).

  • Enter your new password, check the box for “Remember Password” (unless you wish to enter it every time) and click OK.

It might also prompt you when you send a message from WLM (note the Logon Server starts with SMTP – for outgoing).

  • Enter your new password, check the box for “Remember Password” (unless you wish to enter it every time) and click OK.

If Windows Live Mail doesn’t prompt you for your new password, follow these steps:

  1. Click on the dropdown arrow in the top left, select Options, and then Email accounts…
  2. Select your new Account under Mail, (your email domain name after the @ sign, followed by your user name before the @ sign in brackets), and click Properties
  3. Go to the Servers tab and enter the new Password that you set in webmail or MyXplornet
  4. Click OK, then Close

Your password is now changed to match what you set it to in webmail or MyXplornet.