Thunderbird

This article details how to set up Mozilla Thunderbird on Windows or macOS with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account

  1. Click File, New, Existing Mail Account…
    1. If you don’t see the menu bar across the top in the Windows version, click on the menu button (three horizontal stripes on the top right) and select Options, Menu Bar
  2. Enter Your name, Email address and your email Password, then click Continue
  3. Click Manual config
  4. Leave IMAP selected for Incoming – POP3 is an option but is not recommended
  5. Verify that the Incoming Server Hostname is imap.xplornet.com
  6. Verify that the Outgoing Server Hostname is smtp.xplornet.com
  7. Under SSL for both Incoming and Outgoing, change the selections to SSL/TLS
  8. Verify that the Ports are now 993 for Incoming and 465 for Outgoing.
  9. Change the Username for both Incoming and Outgoing to your full email address (do the Incoming one first and it may change the Outgoing one to match)
  10. Click Re-test
  11. Click Done
  12. Click File, Subscribe
  13. If your email address is not shown next to Account, select it from the drop down list
  14. Verify all the folders are checked and click Subscribe, then click OK
  15. Next to your email address, if it’s still only showing the Inbox folder, click on the triangle/arrow to the left of it to collapse the list of folders, and the click it again to expand the list.
  16. Click Tools, Account Settings
  17. Under your email address, select Server Settings
  18. For “When I delete a message”, ensure it’s set to “Move it to this folder”: Trash on [your email address]
  19. Under your email address, select Copies & Folders
  20. For “When sending messages, automatically”, ensure it’s set to “Place a copy in:Other: Sent Items on [your email address]
  21. For “Keep draft messages in”, ensure it’s set to “Drafts” Folder on: [your email address]
  22. Under your email address, select Junk Settings
  23. For Destination and Retention, check the box to “Move new junk messages to” and select Other: Spam on [your email address]
  24. Click OK

Your email account is now ready for use in Thunderbird.

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Thunderbird to match the new password.

Thunderbird should prompt you for your new password with “Login to account Failed” (note the server is IMAP – for incoming)

  1. Click Enter New Password
  2. Enter your new password, check the box for “Use Password Manager to remember this password” (unless you wish to enter it every time) and click OK

It should also prompt you when you send a message from Thunderbird with “Login Failed” (note the server is SMTP – for outgoing)

  1. Click Enter New Password
  2. Enter your new password, check the box for “Use Password Manager to remember this password” (unless you wish to enter it every time) and click OK

If Thunderbird doesn’t prompt you for your new password, follow these steps:

  1. Click on Tools, Options (Windows) or Thunderbird, Preferences (Mac)
    1. If you don’t see the menu bar across the top in the Windows version, click on the menu button (three horizontal stripes on the top right) and select Options, Menu Bar
  2. Go to Security, then the Passwords tab
  3. Click Saved Passwords
  4. Click Show Passwords, and then Yes
  5. Right click on each of the entries for the imap and smtp Sites with your email address as the Username and click Edit Password
  6. Enter the new Password you set in webmail or MyXplornet for each, then click Close (Windows) or the red circle with the X in it (Mac)
  7. In the Options/Preferences window, click OK (Windows) or the red circle with the X in it (Mac)
  8. Click File, Exit (Windows) or Thunderbird, Quit Thunderbird (Mac), or close Thunderbird, and open it again

Your password is now changed to match what you set it to in webmail or MyXplornet.