Couple your iOS 14 mobile device with Xplornet webmail to stay connected all the time, regardless of your location. With powerful Apple operating software and Xplornet’s quick access Email, you will be able to bring your online experience to another level both professionally and socially. The instructions below have been curated by our support staff to help you get your Xplornet email set-up on an Apple iOS 14 device as well as how to change your email password. If you only need to check or change your existing settings, then scroll down to the “Changing your Settings” section. If you are struggling to get your webmail synced properly, do not hesitate to contact our customer support staff at support@xplornet.com or by phone at 1-866-841-6001.

Adding a new email account to your iOS 14 device to use with the Mail app:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Mail
  3. Under Mail, tap Accounts
  4. Under Accounts, tap Add Account
  5. Choose Other
  6. Under Add Account, tap Add Mail Account
  7. Enter your Name as you want it to appear in the “From” section when sending email
  8. Enter your full Email address, including the portion after the @ symbol (e.g., terry.mckee@xplornet.ca)
  9. Enter your email Password
  10. Enter whatever you like in the Description field, or keep the auto populated value
  11. Tap Next
  12. If you entered your email address and/or password incorrectly, or if it can’t determine your settings automatically, it require you to enter the incoming and outgoing mail server settings; otherwise it will continue at step 13:
    1. Leave IMAP selected (on the left) – POP is an option but is not recommended
    2. Verify that your full email address is correct in the Email and both User Name fields, and correct/enter if necessary. You will need to scroll down to see the Outgoing Mail Server settings
    3. Verify/enter the Incoming Mail Server Host Name as imap.xplornet.com
    4. Verify/enter the Outgoing Mail Server Host Name as smtp.xplornet.com
    5. Enter/re-enter your email Password in both the Incoming Mail Server and Outgoing Mail Server sections
    6. Tap Next
  13. You can choose to sync Notes as well or leave it unselected (optional)
  14. Tap Save
  15. Under Accounts, tap the one you just added (either by email address or the description you entered)
  16. Under IMAP, tap the Account email address
  17. Verify that the Incoming Mail Server Host Name is imap.xplornet.com, and correct it if not
  18. Scroll down (if necessary) and tap SMTP
  19. Tap the Primary Server
  20. Verify that the Outgoing Mail Server Host Name is smtp.xplornet.com, and correct it if not
  21. Verify that Use SSL is enabled (green), and enable it if not
  22. Change that the Server Port to 465 (587 will work, but 465 is recommended)
  23. Tap Done
  24. Tap < Account at the top
  25. Scroll down to the bottom and tap Advanced
  26. Under Mailbox Behaviors, tap each of Drafts Mailbox, Sent Mailbox and Deleted Mailbox, and verify that there is a checkmark against the appropriate folder under On The Server (not On My [iOS device]) and correct if necessary:
    1. Drafts Mailbox: Drafts
    2. Sent Mailbox: Sent Items
    3. Deleted Mailbox: Trash
  27. Tap < Advanced at the top after each Mailbox Behavior is verified
  28. Scroll down and verify that Use SSL is enabled (green), and enable it if not
  29. Verify that the Server Port is 993 and correct if not
  30. Tap < Account at the top
  31. Tap Done

Your email account is now ready for use on your iOS device.

To Sync your Webmail Address Book Contacts to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Contacts
  3. Under Contacts, tap Accounts
  4. Under Accounts, tap Add Account
  5. Choose Other
  6. Under Contacts, tap Add CardDAV Account
  7. For Server enter mail.xplornet.com
  8. For User Name enter your full email address
  9. For Password enter your email password
  10. Enter whatever you like in the Description field. It will be auto-populated with what was entered in the Server field
  11. Tap Next
  12. If it asks you “What would you like to do with existing local contacts” tap Keep on My [iOS device]

If you wish to make your webmail Contacts as the Default Contacts on your iOS device, such that when you add a new contact on your iOS device, it will save it in your webmail Contacts too, do the following:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Contacts
  3. Tap Default Account
  4. Tap your Contacts account (either by the Description you have for it, or “My CardDAV Account” if you left the Description blank)

To Sync your Webmail Calendar to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Calendar
  3. Under Calendar, tap Accounts
  4. Under Accounts, tap Add Account
  5. Choose Other
  6. Under Calendars tap Add CalDAV Account
  7. For Server enter mail.xplornet.com
  8. For User Name enter your full email address
  9. For Password enter your email password
  10. Enter whatever you like in the Description field. It will be auto-populated with what was entered in the Server field
  11. Tap Next
  12. Tap Save

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Settings to match the new password.

For your email account in the Mail app:

You may get error messages like “Cannot Get Mail” or “Cannot Send Mail”:

If so, tap OK.

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Mail
  3. Under Mail, tap Accounts
  4. Under Accounts, tap your Mail account (either by email address or the description you have for it)
  5. Under IMAP (or POP, if your account was previously setup that way), tap the Account email address
  6. Under Incoming Mail Server, enter the new Password you set in webmail or MyXplornet
  7. Scroll down (if necessary) and tap SMTP
  8. Tap the Primary Server
  9. Under Outgoing Mail Server, enter the new Password you set in webmail or MyXplornet
  10. Tap Done
  11. Tap < Account at the top
  12. Tap Done

For your sync’d Webmail Contacts:

It should prompt you for your new password with:

Password Incorrect

Enter the password for the CardDAV account “mail.xplornet.com”

Enter your new Password and tap OK

If it doesn’t prompt you for your new password, follow these steps:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Contacts
  3. Under Contacts, tap Accounts
  4. Under Accounts, tap your Contacts account (either by the Description you have for it or “My CardDAV Account” if you left the Description blank)
  5. Enter the new Password you set in webmail or MyXplornet and then tap Done
    1. If you entered the password incorrectly, it will give error “CardDAV account verification failed”:
    2. Tap OK, and try entering the correct password again
  6. It will return to Accounts once changed successfully

For your sync’d Webmail Calendar:

It should prompt you for your new password with:

Password Incorrect

Enter the password for the CalDAV account “mail.xplornet.com”

Enter your new Password and tap OK

If it doesn’t prompt you for your new password, follow these steps:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Calendar
  3. Under Calendar, tap Accounts
  4. Under Accounts, tap your Calendar (or Calendars, Reminders) account (either by the Description you have for it or “My CalDAV Account” if you left the Description blank)
  5. Tap your Account under CALDAV
  6. Enter the new Password you set in webmail or MyXplornet and then Tap Done
    1. If you entered the password incorrectly, it will give error “CalDAV account verification failed”:
    2. Tap OK, and try entering the correct password again
  7. It will return to CALDAV screen once changed successfully

Your password is now changed to match what you set it to in webmail or MyXplornet.

Changing your Settings

Click here to download a PDF copy of this settings guide with screenshots.

You may get error messages like “Cannot Get Mail” or “Cannot Send Mail”. If so, tap OK.

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Mail
  3. Under Mail, tap Accounts
  4. Under Accounts, tap your Mail account (either by email address or the description you have for it)
  5. If it’s IMAP, tap the Account email address; otherwise continue to the next step
  6. Under Incoming Mail Server, verify the following settings, and change them if necessary:
    1. If it says IMAP Account Information at the top
      1. Host Name: imap.xplornet.com
    2. If it says POP Account Information at the top
      1. Host Name: pop.xplornet.com
    3. User Name: your full email address, including the portion after the @ symbol
    4. Password: your email password
  7. Scroll down (if necessary) and tap SMTP
  8. Tap the Primary Server
  9. Under Outgoing Mail Server, verify the following settings, and change them if necessary:
    1. Host Name: smtp.xplornet.com
    2. User Name: your full email address, including the portion after the @ symbol
    3. Password: your email password
    4. Use SSL: enabled (green)
    5. Server Port: 465
    6. Tap Done
  10. Tap < Account (or the name of the account) at the top
  11. Scroll down to the bottom and tap Advanced
  12. Under Incoming Settings, verify the following settings, and change them if necessary:
    1. Use SSL: enabled (green)
    2. If it says IMAP Path Prefix above Server Port
      1. Server Port: 993
    3. If it says Delete from server above Server Port
      1. Server Port: 995
  13. Tap < Account (or the name of the account) at the top
  14. Tap Done

The settings are also found here.