This article details how to set up the Outlook App on your Android device with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account to your Android device to use with the Outlook app:

  1. From your Home Screen or the appropriate folder, tap the Outlook icon
  2. First time using Outlook for Android? Just tap Get Started.
    1. If not, tap the menu icon the upper left corner (3 horizontal lines).
    2. Tap the envelope with the + sign
  3. On the Accounts screen, tap Skip
  4. Type your full Xplornet email address, then tap Continue >
  5. Tap IMAP at the bottom (POP3 is an option but is not recommended)
  6. Enter your email Password and a Display Name (optional), then tap the checkmark
  7. Tap Skip for “Would you like to add another account now?”

Your Xplornet email account is now ready for use in Outlook on your Android device.

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook to match the new password.

Outlook will detect a sync error when you try to send and ask you to re-enter your password.

  1. Tap OK
  2. Enter your email Password and a Display Name (optional), then tap the checkmark

Your password is now changed to match what you set it to in webmail or MyXplornet.  You may have to resend the last message you were trying to send when you got the password error.