This article details how to set up an Android 5 device with your Xplornet email address as well as how to change your email password. If you only need to check or change your existing settings, then scroll down to the “Changing your Settings” section.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account

  1. Open the Email app using the Email icon
    1. If the app doesn’t take you to the “Setup email” screen, tap the three vertical dots to the right of Inbox
    2. Tap Settings
    3. Tap the + sign at the bottom left
  2. Tap Other
  3. Enter your email address and then tap “Manual Setup”
  4. Tap IMAP for “Account type” – POP3 is an option but is not recommended
  5. Enter your email Password and then tap the right arrow >
  6. For the Incoming server settings
    1. Change the Domain/Username to your full email address
    2. Enter the Server as imap.xplornet.com
    3. Verify the Security Type is SSL/TLS
    4. Verify the Port is 993
    5. Tap the right arrow >
  7. For the Outgoing server settings
    1. Enter the SMTP Server as smtp.xplornet.com
    2. Verify the Security Type is SSL/TLS
    3. Verify the Port is 465
    4. Change the Username to your full email address
    5. Tap the right arrow >
  8. Change any Account options to your preferences and tap the right arrow >
  9. Give this account a name (optional) and tap the right arrow >

Your account is now ready for use in the Email app on an Android 5 mobile device.

Changing Your Password

If you changed your email password in webmail or MyXplornet, you will need to change it in the Email app to match the new password.

  1. Open the Email app using the Email icon
  2. You may get error messages like “Couldn’t sign in” or “Please sign in to your email”
  3. Tap the three vertical dots to the right of Inbox
  4. Tap Settings
  5. Tap your Account name (typically your email address)
  6. Scroll down to Server settings at the bottom and tap Incoming settings
  7. Enter the new email Password that you set in webmail or MyXplornet
    1. Tap Done
  8. Scroll down to Server settings at the bottom and tap Outgoing settings
  9. Change the following settings:
  10. Verify the Username is your full email address
  11. Enter the new email Password that you set in webmail or MyXplornet
  12. Tap Done
  13. Tap the  ← arrow at the top left next to Settings
  14. Tap the  ← arrow at the top left next to Settings again

Changing Your Settings

Click here to download a PDF copy of this settings guide with screenshots.

  1. Open the Email app using the icon
  2. You may get error messages like “Couldn’t sign in” or “Please sign in to your email”:
  3. Tap the three vertical dots to the right of Inbox
  4. Tap Settings
  5. Tap your Account name (typically your email address)
  6. Scroll down to Notification settings, and note the section listed immediately above it
    1. If it’s Download settings, then it’s using IMAP
    2. If it’s Data usage, then it’s using POP
  7. Scroll down to Server settings at the bottom and tap Incoming settings
  8. Scroll to the bottom. If it has the option for Delete email from server, then it’s using POP; otherwise it’s using IMAP
  9. Verify the following settings, and change them if necessary:
    1. Verify that your Username is your full email address, including the portion after the @ symbol
      1. If not, you will need to remove this account from your device and add it again as a new account (see “Adding a new email account” above)
    2. Password: enter your email password
    3. Server
      1. If it’s using IMAP: imap.xplornet.com
      2. If it’s using POP: pop.xplornet.com
    4. Port
      1. IMAP: 993
      2. POP: 995
    5. Security Type: SSL/TLS
    6. Tap Done
  10. Scroll down (if necessary) to Server settings at the bottom and tap Outgoing settings
  11. Verify the following settings, and change them if necessary:
    1. SMTP Server: smtp.xplornet.com
    2. Port: 465
    3. Security Type: SSL/TLS
    4. Username: your full email address
    5. Password: enter your email password
    6. Tap Done
  12. Tap the ← arrow at the top left next to Settings
  13. Tap the ← arrow at the top left next to Settings again

The settings are also found here.