This article details how to set up an Android 5 device with your Xplornet email address.
Click here to download a PDF copy of this guide with screenshots.
What to have ready:
Before you begin, ensure that you have the following items ready:
- Email username (your full email address) and password
Adding a new email account
- Open the Email app using the Email icon
- If the app doesn’t take you to the “Setup email” screen, tap the three vertical dots to the right of Inbox
- Tap Settings
- Tap the + sign at the bottom left
- Tap Other
- Enter your email address and then tap “Manual Setup”
- Tap IMAP for “Account type” – POP3 is an option but is not recommended
- Enter your email Password and then tap the right arrow >
- For the Incoming server settings
- Change the Domain/Username to your full email address
- Enter the Server as imap.xplornet.com
- Verify the Security Type is SSL/TLS
- Verify the Port is 993
- Tap the right arrow >
- For the Outgoing server settings
- Enter the SMTP Server as smtp.xplornet.com
- Verify the Security Type is SSL/TLS
- Verify the Port is 465
- Change the Username to your full email address
- Tap the right arrow >
- Change any Account options to your preferences and tap the right arrow >
- Give this account a name (optional) and tap the right arrow >
Your account is now ready for use in the Email app on an Android 5 mobile device.
Changing Your Password
If you changed your email password in webmail or MyXplornet, you will need to change it in the Email app to match the new password.
- Open the Email app using the Email icon
- You may get error messages like “Couldn’t sign in” or “Please sign in to your email”
- Tap the three vertical dots to the right of Inbox
- Tap Settings
- Tap your Account name (typically your email address)
- Scroll down to Server settings at the bottom and tap Incoming settings
- Enter the new email Password that you set in webmail or MyXplornet
- Tap Done
- Scroll down to Server settings at the bottom and tap Outgoing settings
- Change the following settings:
- Verify the Username is your full email address
- Enter the new email Password that you set in webmail or MyXplornet
- Tap Done
- Tap the ← arrow at the top left next to Settings
- Tap the ← arrow at the top left next to Settings again