This article details how to set up a Samsung Android device with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Add a new email account

  1. Open the Email app
  2. Touch Add New Account
  3. Enter your full Email address and email Password, then touch Sign In
  4. Touch the three horizontal bars on the left to bring up the list of email accounts
  5. Touch the gear icon to open the Email Settings page
  6. Touch your email account
  7. Edit Your name if desired
  8. Scroll down to Advanced Settings at the bottom and touch Server settings
  9. Scroll down to Incoming Server.
    1. Verify that the IMAP server is either xplornet.com, or imap.xplornet.ca (if your email address ends in @xplornet.ca, @ciaccess.com or @southkent.net, @talkwireless.ca) – see the settings page
    2. For Security type, touch the down arrow/triangle and select SSL
    3. Verify that the Port is now 993
  10. Scroll down to Outgoing Server.
    1. Verify that the SMTP server is either xplornet.com, or smtp.xplornet.ca (if your email address ends in @xplornet.ca, @ciaccess.com or @southkent.net, @talkwireless.ca) – see the settings page
    2. For Security type, touch the down arrow/triangle and select SSL.
    3. Verify that the Port is now 465
  11. Touch Done

Changing your Email Password

If you changed your email password in webmail, you will need to change it in the Email app to match the new password.

  1. Open the Email app
  2. Touch the three horizontal bars on the left to bring up the list of email accounts
  3. Touch the gear icon to open the Email Settings page
  4. Touch your email account
  5. Enter your new email Password
  6. Touch Done