Windows 10

This article details how to set up the Windows 10 Mail App with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Add a new email account

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select Add account to get started.
    1. If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings, and then choose Manage Accounts.
    2. Select Add account.
  3. Choose Other account
  4. Enter your full Email address, your name and your email Password, then click Sign in
  5. Click Done
  6. Verify Settings by selecting Settings at the bottom of the left navigation pane, and then choose Manage Accounts.
  7. Select your email address. Click Change mailbox sync settings
  8. Select Advanced mailbox settings
  9. Scroll down to the bottom.
    1. Verify that the Incoming email Server is either imap.xplornet.com:993:1, or imap.xplornet.ca:993:1 (if your email address ends in @xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    2. Verify that the Outgoing (SMTP) email Server is either smtp.xplornet.com:465:1, or smtp.xplornet.ca:465:1 (if your email address ends in xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    3. Verify that all four boxes below that are checked
  10. Click Done when finished and then Save

Changing your Email Password

If you changed your email password in webmail, you will need to change it in the Mail app to match the new password.

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. At the bottom of the left navigation pane, select Settings, and then choose Manage Accounts.
  3. Select your email address.
  4. Enter your new email Password and click Save