Windows 10

This article details how to set up the Windows 10 Mail App with your Xplornet email address as well as how to change your email password. If you only need to check or change your existing settings, then scroll down to the “Changing your Settings” section.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Add a new email account

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select + Add accountto get started.
    1. If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings ⚙(gear icon), and then choose Manage Accounts.
    2. Select + Add account.
  3. Choose Other account
  4. Enter your full Email address, your name and your email Password, then click Sign in
  5. Click Done
  6. Verify Settings by selecting Settings (gear icon) at the bottom of the left navigation pane, and then choose Manage Accounts.
  7. Select your email address. Click Change mailbox sync settings
  8. Select Advanced mailbox settings
  9. Scroll down to the Sync options section
    1. Verify that the Incoming email Server is imap.xplornet.com:993:1
    2. Verify that the Outgoing (SMTP) email Server is smtp.xplornet.com:465:1
    3. Verify that the following four boxes are checked:
      • Outgoing server requires authentication
      • Use the same user name and password for sending email
      • Requires SSL for incoming email
      • Requires SSL for outgoing email
    4. Click Done when finished
  10. Click Save

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in the Mail app to match the new password.

You might see a Sync Error (a triangle with an exclamation mark within a circle of arrows) and a message that says “We couldn’t access this account. You might need to update your password…”.

  1. Click on the Sync Error icon (a triangle with an exclamation mark within a circle of arrows)
  2. Enter your new Password
  3. Click Save

If you don’t see the Sync Error, follow these steps instead:

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. At the bottom of the left navigation pane, select Settings ⚙(gear icon), and then choose Manage Accounts.
  3. Select your email address.
  4. Enter your new email Password and click Save

Changing your Email Settings

Click here to download a PDF copy of this settings guide with screenshots.

You might see a Sync Error (a triangle with an exclamation mark within a circle of arrows) and a message that says “We couldn’t access this account. You might need to update your password…”. If so, click Dismiss.

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
  2. At the bottom of the left navigation pane, select Settings (gear icon), and then choose Manage Accounts.
  3. Select your email address.
    1. Verify that your User name is your full email address, including the portion after the @ symbol
      1. If not, you will need to remove this account from your computer by clicking “Delete account” and add it again as a new account (see “Add a new email account” above)
    2. Password: enter your email password
    3. Click Change mailbox sync settings
  4. Select Advanced mailbox settings
  5. Scroll down to the Sync options section. Verify the following settings, and change them if necessary:
    1. Incoming email Server
      1. If it currently contains 143 or 993 (it is using IMAP): imap.xplornet.com:993:1
      2. If it currently contains 110 or 995 (it is using POP): pop.xplornet.com:995:1
      3. If it currently contains different numbers than above or no numbers: incoming.xplornet.com
    2. Outgoing (SMTP) email Server: smtp.xplornet.com:465:1
    3. Verify that the following four boxes are checked:
      • Outgoing server requires authentication
      • Use the same user name and password for sending email
      • Requires SSL for incoming email
      • Requires SSL for outgoing email
    4. Click Done when finished
  6. Click Save

The settings are also found here.