Outlook

This article details how to set up Outlook 2016 with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Add a new email account

  1. Open the Outlook app by clicking the Windows Start menu and choosing Outlook 2016.
    1. If Outlook doesn’t take you to the “Welcome to Outlook 2016” screen, click on File, + Add Account, then go to step 4
  2. Click Next >
  3. Select Yes for “Do you want to setup Outlook to connect to an email account?” and click Next >
  4. Select Manual setup or additional server types and click Next >
  5. Select POP or IMAP and click Next >
  6. Enter Your Name and full E-mail Address
  7. Set the Account Type to IMAP (POP3 is an option but is not recommended)
  8. Enter the Incoming mail server as imap.xplornet.com
  9. Enter the Outgoing mail server (SMTP) as smtp.xplornet.com
  10. Change the User Name to your full email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
  11. Enter your email Password
  12. Click on More Settings…, then go to the Outgoing Server tab
  13. Place a check mark in My outgoing server (SMTP) requires authentication
  14. Go to the Advanced tab
    1. For both the Incoming server (IMAP) and Outgoing server (SMTP), set “Use the following type of encryption connection” to SSL
    2. Change the Outgoing server (SMTP) Port Number to 465
    3. Click OK
  15. Click on Next >
    1. If either or both test Tasks fail (red X), then one or more of your settings are incorrect. Click Close, correct your setting(s) and try again.
  16. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook to match the new password.

Outlook should prompt you for your new password (note the server is IMAP – for incoming).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

It should also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

  1. Click File, then Account Settings, then Account Settings again
  2. Select the email you just created and click Change…
  3. Enter your new Password and click Next >
    1. If both test Tasks fail (red X), then you entered your new password wrong. Click Close, correct your Password and try again.
  4. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish
  5. Click Close