This article details how to set up Outlook 2010 with your Xplornet email address.
Click here to download a PDF copy of this guide with screenshots
What to have ready:
Before you begin, ensure that you have the following items ready:
- Email username (your full email address) and password
Adding a new email account to Outlook 2010 in Windows
- Open Outlook
- Click File, then click on + Add Account
- Select Manually configure server settings or additional server types at the bottom of the page, then click Next >
- Choose Internet E-mail, then click on Next >
- Enter Your Name and full E-mail Address
- Set the Account Type to IMAP (POP3 is an option but is not recommended)
- Enter the Incoming mail server as imap.xplornet.com
- Enter the Outgoing mail server (SMTP) as smtp.xplornet.com
- Change the User Name to your full email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
- Enter your email Password
- Click on More Settings…, then go to the Outgoing Server tab
- Place a check mark in My outgoing server (SMTP) requires authentication
- Go to the Advanced tab
- For both the Incoming server (IMAP) and Outgoing server (SMTP), set “Use the following type of encryption connection” to SSL
- Change the Outgoing server (SMTP) Port Number to 465
- Click OK
- Click on Next >
- If either or both test Tasks fail (red X), then one or more of your settings are incorrect. Click Close, correct your setting(s) and try again.
- Once the test Tasks complete successfully (green checkmarks), click Close and then Finish
- Click File, then click on Account Settings, then click on Account Settings again
- Select the email you just created and click Change…
- Click on More Settings
- Go to the Sent Items tab
- Verify that “Save sent items in the following folder on the server” is selected and that the Sent Items folder is selected under your email address; otherwise select it
- Go to the Deleted Items tab
- Verify that the Trash folder is selected under your email address; otherwise select it
- Click OK
- Remove the check mark from Test Account Settings by clicking the Next button
- Click on Next >, then Finish, and then Close
Changing your Email Password
If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook to match the new password.
Outlook should prompt you for your new password (note the server is IMAP – for incoming).
- Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK
It should also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).
- Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK
If Outlook doesn’t prompt you for your new password, follow these steps:
- Click File, then click on Account Settings, then click on Account Settings again
- Select the email you just created and click Change…
- Enter your new Password
- Click Next >
- If both test Tasks fail (red X), then you entered your new password wrong. Click Close, correct your Password and try again.
- Once the test Tasks complete successfully (green checkmarks), click Close and then Finish