Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Setting up Outlook 2010 and 2013 and adding a new email account:

  1. Open Outlook
  2. Click File, then click on Add Account
  3. Your Name: Enter your name as you wish for it to appear in the “From” section when sending email
  4. Email Address: Enter your full email address
  5. Enter your email password twice
  6. Place a checkmark in Manually Setup or additional server types at the bottom of the page, then click Next
  7. Choose Internet Email, then click on Next
  8. Verify that your name and email address are correctly displayed
  9. Verify your account type is set to your choice of POP or IMAP
  10. Enter your incoming mail server information
  11. Enter your outgoing mail server information
  12. Your username is your full email address, including the portion after the @ symbol. Ex. example@xplornet.ca
  13. Enter your email password
  14. Click on More Settings, then click on the Outgoing Server tab
  15. Place a check mark in My outgoing server (SMTP) requires authentication
  16. Click on the Advanced tab
  17. Enter your incoming server port
  18. If required by the incoming server settings for your email address, place a checkmark in This server requires an encrypted connection (SSL) for your incoming server. If not, ignore this step and proceed to Step 19
  19. Enter your outgoing server port
  20. If required by the outgoing server settings for your email address, choose SSL from the dropdown menu. If not, ignore this step and proceed to Step 21
  21. Click OK
  22. Remove the check mark from Automatically test account settings  when Next is checked
  23. Click on Next, then click on Finish
  24. We suggest you send yourself a test email to make sure your settings are working correctly. It may take a few minutes to appear.

Making changes to an existing email address:

  1. Open Outlook
  2. Click File, then click on Account Settings, then click on Account Settings again
  3. Select the email you wish to make changes to and click Change
  4. Verify that your name and email address are correctly displayed
  5. Verify your account type is set to your choice of either POP or IMAP
  6. Verify or change your incoming mail server information
  7. Verify or change your outgoing mail server information
  8. Verify your username is your full email address, including the portion after the @ symbol. Ex. example@xplornet.ca
  9. Re-enter your email password
  10. Click on More Settings, then click on the Outgoing Server tab
  11. Place a check mark in My outgoing server (SMTP) requires authentication
  12. Click on the Advanced tab
  13. Verify or change your incoming server port
  14. Verify or change your outgoing server port.
  15. If required by the server settings for your email address, choose SSL from the dropdown menu. If not, ignore this step and proceed to Step 16
  16. Click OK
  17. Remove the check mark from Automatically test account settings when Next is checked
  18. Click on Next, then click on Finish

We suggest you send yourself a test email to make sure your settings are working correctly. It may take a few minutes to appear.

What you’ll find here

Learn how to set up your Xplornet email address with Outlook 2010 and 2013.