Outlook

 

This article details how to set up Outlook 2010 and 2013 with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Adding a new email account to Outlook 2010 or 2013 in Windows

  1. Open Outlook
  2. Click File, then click on + Add Account
  3. Select Manually configure server settings or additional server types at the bottom of the page, then click Next >
  4. Choose Internet E-mail, then click on Next >
  5. Enter Your Name and full E-mail Address
  6. Set the Account Type to IMAP (POP3 is an option but is not recommended)
  7. Enter the Incoming mail server as either imap.xplornet.com, or imap.xplornet.ca (if your email address ends in @xplornet.ca, @ciaccess.com, @southkent.net or @talkwireless.ca) – see the settings page
  8. Enter the Outgoing mail server (SMTP) as either smtp.xplornet.com, or smtp.xplornet.ca (if your email address ends in @xplornet.ca, @ciaccess.com, @southkent.net or @talkwireless.ca) – see the settings page
  9. Change the User Name to your full email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
  10. Enter your email Password
  11. Click on More Settings…, then go to the Outgoing Server tab
  12. Place a check mark in My outgoing server (SMTP) requires authentication
  13. Go to the Advanced tab
  14. For both the Incoming server (IMAP) and Outgoing server (SMTP), set “Use the following type of encryption connection” to SSL
  15. Change the Outgoing server (SMTP) Port Number to 465
  16. Click OK
  17. Click on Next >
    • If either or both test Tasks fail (red X), then one or more of your settings are incorrect. Click Close, correct your setting(s) and try again.
  18. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish
  19. Click File, then click on Account Settings, then click on Account Settings again
  20. Select the email you just created and click Change…
  21. Click on More Settings
  22. Go to the Sent Items tab
  23. Verify that “Save sent items in the following folder on the server” is selected and that the Sent Items folder is selected under your email address; otherwise select it
  24. Go to the Deleted Items tab
  25. Verify that the Trash folder is selected under your email address; otherwise select it
  26. Click OK
  27. Remove the check mark from Test Account Settings by clicking the Next button
  28. Click on Next >, then Finish, and then Close

Changing your Email Password

If you changed your email password in webmail, you will need to change it in Outlook to match the new password.

Outlook should prompt you for your new password (note the server is IMAP – for incoming).

Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK.

It should also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).

Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

  1. Click File, then click on Account Settings, then click on Account Settings again
  2. Select the email you just created and click Change…
  3. Enter your new Password and click Next >
    • If both test Tasks fail (red X), then you entered your new password wrong. Click Close, correct your Password and try again.
  4. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish


We suggest you send yourself a test email to make sure your settings are working correctly. It may take a few minutes to appear.