MacMail

This article details how to set up Mail on a Mac running OS X with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password
  • Server settings for your email – we’ve created a separate article here with these settings for your reference

Set up Mail on a Mac running OS X

  1. If you haven’t already set up your email account, you’re prompted to set it up when you first open Mail.
  2. If Mail doesn’t take you to the “Choose a mail account to add…” screen, click Mail, Add Account…
  3. Choose Other Mail Account… from the list, then click Continue
  4. Enter your Name, full Email Address and email Password, then click Sign In
  5. Click Done
  6. Click Mail, Preferences
  7. Select the email account that you just setup
  8. Go to the Mailbox Behaviors tab and verify the Drafts, Sent, Junk and Trash Mailboxes selected are as below (Drafts, Sent Items, Spam and Trash) and from the Xplornet account you just created (not “On My Mac”)
  9. Go to the Server Settings tab
    1. Verify that the Use Name for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers is your full email address (e.g., joe.test@xplornet.com)
    2. Verify that the Incoming Mail Server (IMAP) Host Name is either imap.xplornet.com, or imap.xplornet.ca (if your email address ends in @xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    3. Verify that the Outgoing Mail Server (SMTP) Host Name is either smtp.xplornet.com, or smtp.xplornet.ca (if your email address ends in @xplornet.ca, @talkwireless.ca, @ciaccess.com or @southkent.net) – see the settings page
    4. UncheckAutomatically manage connections settings” for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers
    5. Change the Incoming Mail Server (IMAP) Port to 993
    6. Change the Outgoing Mail Server (SMTP) Port to 465
    7. Click Save
  10. Close the Accounts window

Changing your Email Password

If you changed your email password in webmail, you will need to change it in Mail to match the new password.

Mail should prompt you for your new password:

Enter your new Password and click OK

It should also prompt you when you send a message from Mail (same prompt, but this is for the outgoing SMTP server):

Enter your new Password and click OK

If Mail doesn’t prompt you for your new password, follow these steps:

  1. Click Mail, Preferences
  2. Select your email account
  3. Go to the Server Settings tab
  4. Enter your new Password for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers
  5. Click Save
  6. Close the Accounts window