Apple’s leading-edge iOS 13 software is compatible with Xplornet Webmail. Setting up your Xplornet Email on an iOS 13 device has been made easy with this how-to guide outlining set-up, and syncing of your existing Xplornet Email. Below, you may also find detailed information on troubleshooting and how to get the most out of your Webmail experience through an iOS 13 device. Properly synchronized Xplornet Webmail on the highest capable operating software available will enhance your networking experience, allowing you to be more productive, accessible and efficient wherever you may be. Should you have any further queries not resolved in the information below, please get in touch with customer support at support@xplornet.com or by phone at 1-866-841-6001.
Click here to download a PDF copy of this guide with screenshots.
What to have ready:
Before you begin, ensure that you have the following items ready:
- Email username (your full email address) and password
Adding a new email account to your iOS 13 device to use with the Mail app:
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap Add Account
- Choose Other
- Under Mail, tap Add Mail Account
- Enter your Name as you want it to appear in the “From” section when sending email
- Enter your full Email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
- Enter your email Password
- Enter whatever you like in the Description field, or keep the auto populated value
- Tap Next
- If you entered your email address and/or password incorrectly, you will be presented with a “Cannot Get Mail” error; otherwise continue with step 12
- Tap OK
- Leave IMAP selected (on the left) – POP is an option but is not recommended
- Verify that your email address is correct in the Email and User Name fields, and correct if necessary. You will need to scroll down to see the Outgoing Mail Server settings
- Verify that the Incoming Mail Server Host Name is imap.xplornet.com
- Verify that the Outgoing Mail Server Host Name is smtp.xplornet.com
- If your email address was correct, re-enter your email Password in both the Incoming Mail Server and Outgoing Mail Server sections
- Tap Next
- You can choose to sync Notes as well or leave it unselected (optional)
- Tap Save
- Under Accounts, tap the one you just added (either by email address or the description you entered)
- Under IMAP, tap the Account email address
- Scroll down (if necessary) and tap SMTP
- Tap the Primary Server
- Verify that Use SSL is enabled (green), and enable it if not
- Change that the Server Port to 465 (587 will work, but 465 is recommended)
- Tap Done
- Tap < Account at the top
- Scroll down to the bottom and tap Advanced
- Under Mailbox Behaviors, tap each of Drafts Mailbox, Sent Mailbox and Deleted Mailbox, and verify that there is a checkmark against the appropriate folder under On The Server (not On My [iOS device]) and correct if necessary:
- Drafts Mailbox: Drafts
- Sent Mailbox: Sent Items
- Deleted Mailbox: Trash
- Tap < Advanced at the top after each Mailbox Behavior is verified
- Scroll down and verify that Use SSL is enabled (green), and enable it if not
- Verify that the Server Port is 993 and correct if not
- Tap < Account at the top
- Tap Done
Your email account is now ready for use on your iOS device.
To Sync your Webmail Address Book Contacts to your iOS device
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap Add Account
- Choose Other
- Under Contacts, tap Add CardDAV Account
- For Server enter mail.xplornet.com
- For User Name enter your full email address
- For Password enter your email password
- Enter whatever you like in the Description It will be auto-populated with what was entered in the Server field
- Tap Next
- If it asks you “What would you like to do with existing local contacts” tap Keep on My [iOS device]
If you wish to make your webmail Contacts as the Default Contacts on your iOS device, such that when you add a new contact on your iOS device, it will save it in your webmail Contacts too, do the following:
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Contacts
- Tap Default Account
- Tap your Contacts account (either by the Description you have for it, or “My CardDAV Account” if you left the Description blank)
To Sync your Webmail Calendar to your iOS device
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap Add Account
- Choose Other
- Under Calendars tap Add CalDAV Account
- For Server enter mail.xplornet.com
- For User Name enter your full email address
- For Password enter your email password
- Enter whatever you like in the Description field. It will be auto-populated with what was entered in the Server field
- Tap Next
- Tap Save
Changing your Email Password
If you changed your email password in webmail or MyXplornet, you will need to change it in Settings to match the new password.
For your email account in the Mail app:
You may get error messages like “Cannot Get Mail” or “Cannot Send Mail”. If so, tap OK.
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap your Mail account (either by email address or the description you have for it)
- Under IMAP (or POP, if your account was previously setup that way), tap the Account email address
- Under Incoming Mail Server, enter the new Password you set in webmail or MyXplornet
- Scroll down (if necessary) and tap SMTP
- Tap the Primary Server
- Under Outgoing Mail Server, enter the new Password you set in webmail or MyXplornet
- Tap Done
- Tap < Account at the top
- Tap Done
For your sync’d Webmail Contacts:
It should prompt you for your new password with:
- Password Incorrect
- Enter the password for the CardDAV account “mail.xplornet.com”
Enter your new Password and tap OK
If it doesn’t prompt you for your new password, follow these steps:
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap your Contacts account (either by the Description you have for it or “My CardDAV Account” if you left the Description blank)
- Enter the new Password you set in webmail or MyXplornet and then tap Done
- If you entered the password incorrectly, it will give error “CardDAV account verification failed”:
- Tap OK, and try entering the correct password again
- It will return to Passwords & Accounts once changed successfully
For your sync’d Webmail Calendar:
It should prompt you for your new password with:
- Password Incorrect
- Enter the password for the CalDAV account “mail.xplornet.com”
Enter your new Password and tap OK
If it doesn’t prompt you for your new password, follow these steps:
- From your Home Screen or the appropriate folder, tap the Settings icon
- Scroll down and tap Passwords & Accounts
- Under Accounts, tap your Calendar (or Calendar, Reminders) account (either by the Description you have for it or “My CalDAV Account” if you left the Description blank)
- Tap your Account under CALDAV
- Enter the new Password you set in webmail or MyXplornet and then Tap Done
- If you entered the password incorrectly, it will give error “CalDAV account verification failed”
- Tap OK, and try entering the correct password again
- It will return to CALDAV screen once changed successfully
Your password is now changed to match what you set it to in webmail or MyXplornet.