Apple’s leading-edge iOS 13 software is compatible with Xplornet Webmail. Setting up your Xplornet Email on an iOS 13 device has been made easy with this how-to guide outlining set-up, and syncing of your existing Xplornet Email. Below, you may also find detailed information on troubleshooting and how to get the most out of your Webmail experience through an iOS 13 device. Properly synchronized Xplornet Webmail on the highest capable operating software available will enhance your networking experience, allowing you to be more productive, accessible and efficient wherever you may be. Should you have any further queries not resolved in the information below, please get in touch with customer support at support@xplornet.com or by phone at 1-866-841-6001.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account to your iOS 13 device to use with the Mail app:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap Add Account
  4. Choose Other
  5. Under Mail, tap Add Mail Account
  6. Enter your Name as you want it to appear in the “From” section when sending email
  7. Enter your full Email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
  8. Enter your email Password
  9. Enter whatever you like in the Description field, or keep the auto populated value
  10. Tap Next
  11. If you entered your email address and/or password incorrectly, you will be presented with a “Cannot Get Mail” error; otherwise continue with step 12
    1. Tap OK
    2. Leave IMAP selected (on the left) – POP is an option but is not recommended
    3. Verify that your email address is correct in the Email and User Name fields, and correct if necessary. You will need to scroll down to see the Outgoing Mail Server settings
    4. Verify that the Incoming Mail Server Host Name is imap.xplornet.com
    5. Verify that the Outgoing Mail Server Host Name is smtp.xplornet.com
    6. If your email address was correct, re-enter your email Password in both the Incoming Mail Server and Outgoing Mail Server sections
    7. Tap Next
  12. You can choose to sync Notes as well or leave it unselected (optional)
  13. Tap Save
  14. Under Accounts, tap the one you just added (either by email address or the description you entered)
  15. Under IMAP, tap the Account email address
  16. Scroll down (if necessary) and tap SMTP
  17. Tap the Primary Server
  18. Verify that Use SSL is enabled (green), and enable it if not
  19. Change that the Server Port to 465 (587 will work, but 465 is recommended)
  20. Tap Done
  21. Tap < Account at the top
  22. Scroll down to the bottom and tap Advanced
  23. Under Mailbox Behaviors, tap each of Drafts Mailbox, Sent Mailbox and Deleted Mailbox, and verify that there is a checkmark against the appropriate folder under On The Server (not On My [iOS device]) and correct if necessary:
    1. Drafts Mailbox: Drafts
    2. Sent Mailbox: Sent Items
    3. Deleted Mailbox: Trash
  24. Tap < Advanced at the top after each Mailbox Behavior is verified
  25. Scroll down and verify that Use SSL is enabled (green), and enable it if not
  26. Verify that the Server Port is 993 and correct if not
  27. Tap < Account at the top
  28. Tap Done

Your email account is now ready for use on your iOS device.

To Sync your Webmail Address Book Contacts to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap Add Account
  4. Choose Other
  5. Under Contacts, tap Add CardDAV Account
  6. For Server enter mail.xplornet.com
  7. For User Name enter your full email address
  8. For Password enter your email password
  9. Enter whatever you like in the Description It will be auto-populated with what was entered in the Server field
  10. Tap Next
  11. If it asks you “What would you like to do with existing local contacts” tap Keep on My [iOS device]

If you wish to make your webmail Contacts as the Default Contacts on your iOS device, such that when you add a new contact on your iOS device, it will save it in your webmail Contacts too, do the following:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Contacts
  3. Tap Default Account
  4. Tap your Contacts account (either by the Description you have for it, or “My CardDAV Account” if you left the Description blank)

To Sync your Webmail Calendar to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap Add Account
  4. Choose Other
  5. Under Calendars tap Add CalDAV Account
  6. For Server enter mail.xplornet.com
  7. For User Name enter your full email address
  8. For Password enter your email password
  9. Enter whatever you like in the Description field. It will be auto-populated with what was entered in the Server field
  10. Tap Next
  11. Tap Save

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Settings to match the new password.

For your email account in the Mail app:

You may get error messages like “Cannot Get Mail” or “Cannot Send Mail”.  If so, tap OK.

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap your Mail account (either by email address or the description you have for it)
  4. Under IMAP (or POP, if your account was previously setup that way), tap the Account email address
  5. Under Incoming Mail Server, enter the new Password you set in webmail or MyXplornet
  6. Scroll down (if necessary) and tap SMTP
  7. Tap the Primary Server
  8. Under Outgoing Mail Server, enter the new Password you set in webmail or MyXplornet
  9. Tap Done
  10. Tap < Account at the top
  11. Tap Done

For your sync’d Webmail Contacts:

It should prompt you for your new password with:

  • Password Incorrect
  • Enter the password for the CardDAV account “mail.xplornet.com”

Enter your new Password and tap OK

If it doesn’t prompt you for your new password, follow these steps:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap your Contacts account (either by the Description you have for it or “My CardDAV Account” if you left the Description blank)
  4. Enter the new Password you set in webmail or MyXplornet and then tap Done
    1. If you entered the password incorrectly, it will give error “CardDAV account verification failed”:
    2. Tap OK, and try entering the correct password again
  5. It will return to Passwords & Accounts once changed successfully

For your sync’d Webmail Calendar:

It should prompt you for your new password with:

  • Password Incorrect
  • Enter the password for the CalDAV account “mail.xplornet.com”

Enter your new Password and tap OK

If it doesn’t prompt you for your new password, follow these steps:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap your Calendar (or Calendar, Reminders) account (either by the Description you have for it or “My CalDAV Account” if you left the Description blank)
  4. Tap your Account under CALDAV
  5. Enter the new Password you set in webmail or MyXplornet and then Tap Done
    1. If you entered the password incorrectly, it will give error “CalDAV account verification failed”
    2. Tap OK, and try entering the correct password again
  6. It will return to CALDAV screen once changed successfully

Your password is now changed to match what you set it to in webmail or MyXplornet.