Outlook app

This article details how to set up the Outlook App on Apple iOS devices with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account to your iOS device to use with the Outlook app:

  1. From your Home Screen or the appropriate folder, tap the Outlook icon
  2. First time using Outlook for iOS? Just tap Get Started.
    1. If not, tap your initials or profile pic in the upper left corner.
    2. Tap Settings at the bottom left (gear icon) > Add Mail Account.
  3. Type your full email address, then tap Add Account
  4. Do not tap “Not IMAP”, as IMAP is recommended.
  5. Enter your email Password and a Display Name, then tap Sign In

Your email account is now ready for use in Outlook on your iOS device.

To Sync your Webmail Address Book Contacts to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap Add Account
  4. Choose Other
  5. Under Contacts, tap Add CardDAV Account
  6. For Server enter mail.xplornet.com
  7. For User Name enter your full email address
  8. For Password enter your email password
  9. Enter whatever you like in the Description It will be auto-populated with what was entered in the Server field
  10. Tap Next
  11. If it asks you “What would you like to do with existing local contacts” tap Keep on My [iOS device]

If you wish to make your webmail Contacts as the Default Contacts on your iOS device, such that when you add a new contact on your iOS device, it will save it in your webmail Contacts too, do the following:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Contacts
  3. Tap Default Account
  4. Tap your Contacts account (either by the Description you have for it, or “My CardDAV Account” if you left the Description blank)

To Sync your Webmail Calendar to your iOS device

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap Add Account
  4. Choose Other
  5. Under Calendars tap Add CalDAV Account
  6. For Server enter mail.xplornet.com
  7. For User Name enter your full email address
  8. For Password enter your email password
  9. Enter whatever you like in the Description It will be auto-populated with what was entered in the Server field
  10. Tap Next
  11. Tap Save

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook and Settings to match the new password.

For your email account in the Outlook app:

Outlook for iOS may detect a sync error and ask you to “Please sign in to your IMAP account”.

  1. Tap Sign in
  2. Enter the new Password you set in webmail or MyXplornet and then tap Sign In

If Outlook doesn’t prompt you, follow these steps instead:

  1. From your Home Screen or the appropriate folder, tap the Outlook icon
  2. Tap your initials or profile pic in the upper left corner
  3. Tap Settings at the bottom left (gear icon)
  4. Tap the Mail Account
  5. Tap Edit Login Information
  6. Enter the new Password you set in webmail or MyXplornet and then tap Sign In

For your sync’d Webmail Contacts:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap your Contacts account (either by the Description you have for it or “My CardDAV Account” if you left the Description blank)
  4. Enter the new Password you set in webmail or MyXplornet and then tap Done
    1. If you entered the password incorrectly, it will give error “Cannot Connect using SSL”
    2. Tap Cancel and then OK, and try entering the correct password again
  5. It will return to Passwords & Accounts once changed successfully

For your sync’d Webmail Calendar:

  1. From your Home Screen or the appropriate folder, tap the Settings icon
  2. Scroll down and tap Passwords & Accounts
  3. Under Accounts, tap your Calendar (or Calendar, Reminders) account (either by the Description you have for it or “My CalDAV Account” if you left the Description blank)
  4. Tap your Account under CALDAV
  5. Enter the new Password you set in webmail or MyXplornet and then tap Done
    1. If you entered the password incorrectly, it will give error “Cannot Connect using SSL”
    2. Tap Cancel and then OK, and try entering the correct password again
  6. It will return to CALDAV screen once changed successfully

Your password is now changed to match what you set it to in webmail or MyXplornet.