This article details how to set up Microsoft Outlook 365 on Windows with your Xplornet email address.

Click here to download a PDF copy of this guide with screenshots.

What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account

  1. Open the Outlook app by clicking the Windows Start menu and choosing Outlook.
    1. If Outlook doesn’t take you to the “Welcome to Outlook” screen, click on File, then + Add Account
  2. Enter your full email address
    1. Click on “Advanced options” and check the box for “Let me set up my account manually
    2. Click Connect
  3. Click on IMAP (POP is an option but is not recommended)
  4. Enter your email Password and click Connect
  5. If it gives you “Something went wrong”, click “Change Account Settings
    1. Verify that the Incoming mail Server is imap.xplornet.com, the Port is set to 993, and the Encryption method is SSL/TLS
    2. Verify that the Outgoing mail Server is smtp.xplornet.com, the Port is set to 465, and the Encryption method is SSL/TLS
    3. Click Next
    4. Verify your Password, then click Connect
    5. You might have to try “Change Account Settings” a couple times before it’s successful
  6. Click Done
  7. Click File, Options (on the left)
  8. Select Advanced (on the left)
  9. Scroll down to Send and receive and click Send/Receive…
  10. Click Edit…
  11. Select your Account on the left (typically your email address) and click Account Properties…
  12. Go to the IMAP Email tab
    1. Enter Your Name
    2. Verify that the Incoming Mail Server (IMAP) is imap.xplornet.com
    3. Verify that the Outgoing Mail Server (SMTP) is smtp.xplornet.com
    4. Verify the User Name is your full email address
  13. Go to the Outgoing Server tab
    1. Verify “My outgoing server (SMTP) requires authentication” is checked, and it’s set to “Use same settings as my incoming mail server
  14. Go to the Advanced tab
    1. Verify that “Use the following type of encrypted connection” is set to SSL/TLS for both the Incoming and Outgoing servers
    2. Verify that the Incoming server (IMAP) Port Number is 993
    3. Verify that the Outgoing server (SMTP) Port Number is 465
  15. Click OK, OK, Close, and then OK

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook to match the new password.

Outlook may prompt you for your new password (note the server is IMAP – for incoming).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

It might also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

  1. Click File, Options (on the left)
  2. Select Advanced (on the left)
  3. Scroll down to Send and receive and click Send/Receive…
  4. Click Edit…
  5. Select your Account on the left (typically your email address) and click Account Properties…
  6. Go to the IMAP Email tab
    1. Enter your new Password
  7. Click OK, OK, Close, and then OK