Router setup - Xplornet

New Internet and Home Phone customers are automatically redirected to the MyXplornet login page when they open their Internet browser. Customers are asked to provide or confirm important information that will help us get their new service up and running.

You can download a PDF of the Xplornet Home Phone and Internet set-up guide by clicking here.

What is the Xplornet Activation Process?

The Xplornet Activation Process is an opportunity for new customers to review their contact information, payment information and our terms and conditions. Once we receive all of this information, there will be a few minutes of delay for processing, and then you can continue to browse the Internet as you normally would.

Where do I go to complete the Xplornet Activation Process?

When you first login to your new Xplornet Internet service, you will be directed to the MyXplornet login page. If that doesn’t happen, you can click on this link to go there now.

You can log in to MyXplornet with your username and password. This information is found in an email from Xplornet with the subject MyXplornet Login Information, which we sent to you when your new service was installed.

We’ll then ask you to review your current contact information, payment information and our terms and conditions. Once we receive all of your information, there will be a few minutes of delay for processing, and then you can continue to browse the Internet as you normally would.

I haven’t been redirected to the MyXplornet login page, and I can’t use my Internet service. What should I do?

Customers with outstanding activation items to be completed will be redirected to the MyXplornet login screen with each new browser session, or you can click here to go straight to the login screen.

I can’t find my MyXplornet username and password – what do I do?

Please check your spam or junk mail folder for an email from Xplornet with the subject line MyXplornet Login Information. If you are unable to locate the email, please contact us by email at support@xplornet.com or by phone at 1-866-876-3993.

I can’t access my email inbox – how can I get my MyXplornet username and password?

If you are using webmail (such as Hotmail or Gmail) and you do not have your login page bookmarked, please refer to this list of popular webmail providers and their login pages. If you use 3rd party software (such as Microsoft Outlook) to access your email inbox, please open this software as you normally would. If you are still unable to access your email inbox, please contact us by email at support@xplornet.com or by phone at 1-866-841-6001.