LTE - Xplornet

We’ve put together this FAQ to help you use your Xplornet Webmail. Learn how to compose emails, create folders, manage your address book and more.

Accessing your webmail

Where can I log in?

Click here to go to the login page now!

What browser should I use?

Xplornet Webmail is designed to work well with modern browsers. We suggest you use one of the following:

  • IE 7.0 and higher
  • Firefox 2.0 and higher
  • Chrome 1.0 and higher
  • Safari 3.2 and higher
  • Konqueror 3.5 and higher

Your inbox

How do I compose a new email?

Click the Compose mail icon in the toolbar.

How do I add an attachment?

  1. Compose new mail message.
  2. Click the Attach button, found
    • in the toolbar of the email message, or…
    • in a navigation pane to the immediate right of the screen.
  3. Select the file you want to attach to your message.
  4. Click Open. The file is now attached to your mail message.

To delete an attachment from your message, click the Delete icon located to the right of the attachment.

How do I insert a hyperlink into my email?

  1. In the body of the message, type the text to be hyperlinked.
  2. Highlight the text by holding down the left mouse button as you drag the cursor over the text.
  3. Click the Insert/Edit Link icon.
  4. Insert the link URL.
  5. Choose whether you want the link to open in the same window (target none) or a new window.
  6. If desired, type the title that will be displayed when the recipient moves their cursor over the link.
  7. Click OK.

How do I create a new folder?

  1. From the inbox select the More Icon beside the Inbox name.
  2. Select Manage Folders from the drop down.
  3. Select Create from the actions bar.
  4. Type the folder name.
  5. Select the parent folder from the drop down list.
  6. Click Save.

The folder can be deleted by selecting the folder and clicking the Delete button.

How do I move messages to another folder?

  1. Click the folder that contains messages you want to move.
  2. Select the message(s) to be moved.
  3. Choose More from the actions bar.
  4. Click Move to.
  5. Choose the folder from the list to which you want to move the message(s).

How do I search my messages?

  1. In the Mail folders located in the left navigation pane, click the folder that you want to search.
  2. Using the Search drop down list located at the top of the folder, select the type of search criteria you want to use.
  3. Type your search criteria in the search field and press Enter.

Any messages matching the search criteria for that Folder will be displayed.

How do I forward email from my webmail to another address?

  1. Click Settings.
  2. From the Settings pane, select Mail Forwarding.
  3. Check the Enabled box.
  4. To leave a copy of the forwarded message in the webmail account, leave the Keep local copy box checked.
  5. In the Forwarding text box, enter the address to which you want to forward your messages.
    • Separate multiple addresses with a comma.
  6. Click the Save button.
    • You should now see a message confirming the forwarding change.

How do I customize my spam settings?

  1. Click Settings.
  2. Click Spam Settings.
  3. Type in allowed and/or blocked senders.
    • You can also type an asterisk (*) and include the domain name of an email to allow or block messages from that domain. (Example: *
    • The safe senders list overrules the blocked sender list. If you bypass the Spam filter by adding the asterisk to the safe senders list, any email addresses or domains added to the blocked senders list will continue to go to the Inbox.
  4. Click Save.

Managing your address book

How do I add a new contact?

  1. Click the Contacts link on the top left-hand side of the webpage.
  2. To add a contact, click the Create icon from the Action bar.
  3. In the Add a new contact pane, fill out the appropriate information for your new contact, such as First Name, Last Name, email address and phone number.
  4. Next, click Save to save your contact or, if necessary, click Cancel.

How do I use the address book to address an email messages to a contact?

There are multiple ways to use the address book to address email messages.

  1. Click Compose to bring up a new email pane.
  2. In the To field, begin to type the email recipient’s name and the address book will populate the field with the contact’s email address.


  1. Click Compose to bring up a new email pane.
  2. Click the Add Contacts icon and select the contact(s) to whom you would like to address your email to.

How do I import a contact?

  1. Click on the Contacts tab.
  2. Click Import from the Action bar.
  3. Click Choose Files, ensuring that the file being selected is in the vCard or CSV (comma-separated) format.
    • A new window will open where you are to select the location and click on the address book/contacts file you wish to import.
    • You may choose to set a Group Assignment to the contacts being imported.
    • You may also choose to replace the entire address book with the new file being imported.
  4. Click Import.

How do I export my contacts?

  1. Click on the Contacts tab.
  2. Click Export to download all of your contacts immediately.
  3. You may also click on the arrow to the right of the Export button and select to either Export All or simply Export Selected contacts from your Contacts tab.

The Address Book will be downloaded in the vCard format.

Webmail preferences

Setup Password Recovery

Option 1  – External Email

  1. Click Settings
  2. Click Password Recovery
  3. Click Email
  4. Add an external email address, type your existing password.
  5. Click Save
  6. Enter the emailed token number into the response token field
  7. Click Save

Option 2 – Challenge

  1. Click Settings
  2. Click Password Recovery
  3. Click Challenge
  4. Enter the Challenge question & non case sensitive Response
  5. Enter your existing password
  6. Click Save

Repeat as desired.

How do I recover my password?

When you enter the wrong password, you are prompted with an error.

  1. Click “Reset your password”.
  2. Select the recovery option you would like to use.

Option 1: Email

You will receive an email with a recovery token at the alternate email you have setup in webmail.

  1. Enter the token you received in your alternate email.
  2. Enter and confirm a new password.
  3. Click Submit. This will give you an information screen confirming your password has been reset.
  4. Return to the Login screen and attempt to login with your new password.

Option 2: Challenge

One of the Challenges you have setup will be selected at random.

  1. Enter the Challenge Response you have setup (it is not case sensitive).
  2. Enter a new password and confirm it.
  3. Click submit. This will give you an information screen confirming your password has been reset.
  4. Return to the Login screen and attempt to login with your new password.

How do I change my password?

  1. Click Settings.
  2. From the Settings pane, select Password.
  3. Select Change Password.
  4. In the Current password text box, type your current email password.
  5. In the New password field, type your new email password.
  6. Re-type your new email password in the Confirm password.
  7. Click the Save button.

Note: When assigning a password to the customer please do not use the same password each time, use a set of random letters and numbers; Use complex passwords that are hard to guess.

What are the requirements for the webmail password?

  • Minimum 8 characters
  • Maximum 54 characters
  • Must contain at least two different character types from the following four: lowercase, uppercase, numeric and symbolic characters.
  • Cannot contain the characters À Ç È É ê î ô © ® ÷ Π ™ ≤ “
  • Can contain characters: ~ @ $ % ^ & * ( ) – _ = + / \ [ ] { } : ; > < , . ‘ | ?
  • Empty password not permitted.
  • Spaces not permitted.
  • The password cannot contain the user’s username or domain name.

How do I enable an auto-reply message?

  1. Click Settings.
  2. From the Settings pane, select Autoresponder.
  3. Check the box next to Enabled.
  4. In the Interval field, enter the number of days before the same recipient will receive the auto-response message again. This setting defaults to 1.
  5. In the Autoresponse text box, type the message you want to be automatically sent in reply to any incoming mail.
  6. Click Save.

How do I change my webmail interface language?

  1. Click Settings.
  2. From the Settings pane, select Preferences.
  3. From the Section pane, select User Interface.
  4. Select Display Language from the dropdown.
  5. Click the Save button.

A confirmation of the change will be displayed.

How do I set my timezone?

  1. Click Settings.
  2. From the Settings pane, select Preferences.
  3. From the Section pane, select User Interface.
  4. Choose your time zone from the drop-down list.
  5. Click the Save button.

A confirmation of the change will be displayed.

How do I create an email signature?

An email signature automatically inserts a standard footer at the bottom of all outgoing email messages.

  1. Click Settings.
  2. From the Settings pane, select Identities.
  3. Click on the account where you want to create a signature.
  4. Type your email signature in the Signature text box.
  5. Click Save.

A confirmation of the change will be displayed.

Note:  If you enable the HTML signature option, a formatting toolbar will be displayed.


How do I use the calendar?

  1. From the menu bar, select the Calendar feature.
  2. Upcoming events in the Calendar can be viewed using a monthly, weekly or daily presentation format.
  3. The Agenda button also displays a summarized version of all meetings.

How do I add an event?

  1. Double click on the time slot, or select Create from the Action bar.
  2. Set the details of the meeting or event including the Event Name (Summary), Location, Start and End Dates.
    • If the Event is recurring, click on the Recurrence tab located at the top of the event screen.
    • Recurrence tab– A dropdown is available for you to select the frequency of the event (daily, weekly, monthly, yearly);
    • You can designate the number of meetings that should occur by entering a number in the Count field or;
    • You can designate an end date for the recurring event by selecting a date from the Calendar in the Until field.
    • Reminders can be set to appear when the event is coming up.
      Note: Reminders do not work in webmail itself.  They are designed for users syncing their calendar via a mobile device or computer application with CalDAV.
    • The Summary tab can be used to make the details of the meeting Public, Private or Confidential and will also display the time as Busy or Free.
  3. Save the Event.

How do I modify an existing calendar event?

  1. Multiple calendars can be set up by selecting the More icon located in the lower right corner of the Calendar menu.
  2. To modify or edit an existing calendar, select the calendar and click the More icon. The display name and color of the calendar can be modified and saved. The existing calendar and associated Events can also be deleted.

When deleting an existing calendar, you’ll be asked to confirm that you’re certain you want to delete the calendar.

Cloud Storage

How do I upload a file for storage?

  1. Click Files.
  2. Click Upload File Here.
  3. Choose file, select Open.
  4. Verify the file upload.
  5. If you want to share the file, click the file and then click Share. You will see the “link” symbol under Sharing.
    1. If you click the link symbol, the full URL will appear.
  6. You may copy this link and share it with others!
  7. To unshare, click the box beside the file and click Unshare. This will remove the link symbol.