LTE - Xplornet

We’ve put together this FAQ to help you use your Xplornet Webmail. Learn how to compose emails, create folders, manage your address book and more.

Accessing your webmail

Where can I log in?

Click here to go to the login page now!

What browser should I use?

Xplornet Webmail is designed to work well with modern browsers. We suggest you use one of the following:

  • IE 7.0 and higher
  • Firefox 2.0 and higher
  • Chrome 1.0 and higher
  • Safari 3.2 and higher
  • Konqueror 3.5 and higher

Your inbox

How do I compose a new email?

Click the Compose mail icon in the toolbar.

How do I add an attachment?

  1. Compose new mail message.
  2. Click the Attach hyperlink which can be found (1) in the toolbar of the email message or (2) in a navigation pane to the immediate right of the screen.
  3. Click Browse and select the file you want to attach to your message.
  4. Click Upload.

The file is attached to the message.  If you want to delete the attachment, click the Delete icon that is located to the right of the attachment.

How do I insert a hyperlink into my email?

  1. In the body of the message, type the text to be hyperlinked.
  2. Highlight the text by holding down the left mouse button as you drag the cursor over the text.
  3. Click the Insert/Edit
  4. Insert the link URL.
  5. Choose whether you want the link to open in the same window or a new window.
  6. If desired, type the description that will be displayed when the recipient moves their cursor over the link.
  7. Click OK.

How do I create a new folder?

  1. From the Mail menu, click the Folder Actions icon folder_actions_icon_25x22  located in the left pane.
  2. Select Manage Folders from the drop down.
  3. Select the Add icon add_icon_24x25 from the Folders pane. The icon is located in the lower left corner.
  4. Type the folder name.
  5. Select the parent folder from the drop down list.
  6. Click Save.

A message will be displayed once the folder has successfully been added and you’ll be able to view the new folder in the Folders navigation pane.


  1. The folder can be deleted by using the Folder Actions icon folder_actions_icon_25x22 and selecting Delete .

How do I move messages to another folder?

  1. Click the folder that contains messages you want to move.
  2. Select the message(s) to be moved using the checkboxes on the left of each message. checkbox_25x19
  3. Right click and choose More.
  4. Click Move to.
  5. Choose the folder from the list to which you want to move the message(s).

How do I search my messages?

  1. In the Mail folders located in the left navigation pane, click the folder that you want to search.
  2. Using the Search drop down list located in the upper right corner of the window, select the type of search criteria you want to use.
  3. Type your search criteria in the search field and press Enter.

Any messages matching the search criteria for that Folder will be displayed.

How do I forward email from my webmail to another address?

  1. Click Settings.
  2. From the Settings pane, select Mail Forwarding.
  3. Check the Enabled box.
  4. To leave a copy of the forwarded message in the webmail account, leave the Keep local copy box checked.
  5. In the Forwarding text box, enter the address to which you want to forward your messages.  Separate multiple addresses with a comma.
  6. Click the Save button.
  7. You should now see a message confirming the forwarding change.

How do I customize my spam settings?

  1. Click Settings.
  2. Click Spam Settings.
  3. Type in allowed and/or blocked senders.
  4. Click Save.

Managing your address book

How do I add a new contact?

  1. Click the Address Book link on the top left-hand side of the webpage.
  2. To add a contact, click the plus sign under the Contact tab.
  3. In the Add a new contact pane, fill out the appropriate information for your new contact, such as First Name, Last Name, email address and phone number.
  4. Next, click Save to save your contact or, if necessary, click Cancel.

How do I use the address book to address an email messages to a contact?

There are a few ways to use the address book to address email messages.

  1. Click Mail, and then Compose to bring up a new email pane.
  2. In the To field, begin to type the email recipient’s name and the address book will populate the field with the contact’s email address.
  3. Alternatively, click Mail, and then Compose to bring up a new email pane.  Next, click Contacts and select the contact(s) to whom you would like to address your email to.
  4. Or, go to the Address book, then navigate to the Contacts list. Go to the desired contact, in the Contact information pane, click Send message.

How do I import a contact?

  1. Click on the Address Book
  2. Just below the Address Book tab, click Import.
  3. Click Choose Files, ensuring that the file being selected is in the vCard or CSV (comma-separated) format.
  4. A new window will open where you are to select the location and click on the address book/contacts file you wish to import.
    1. You may choose to set a Group Assignment to the contacts being imported.
    2. You may also choose to replace the entire address book with the new file being imported.
  5. Click Import.

How do I export my contacts?

  1. Click on the Address Book
  2. Just below the Address Book tab, click Export to download all of your contacts immediately.
  3. You may also click on the arrow to the right of the Export button and select to either Export All or simply Export Selected contacts from your Address Book.

The Address Book will be downloaded in the vCard format.

Webmail preferences

How do I enable an auto-reply message?

  1. Click Settings.
  2. From the Settings pane, select Autoresponder.
  3. Check the box next to Enabled.
  4. In the Interval field, enter the number of days before the same recipient will receive the auto-response message again. This setting defaults to 1.
  5. In the Autoresponse text box, type the message you want to be automatically sent in reply to any incoming mail.
  6. Click Save.

 How do I change my password?

  1. Click Settings.
  2. From the Settings pane, select Password.
  3. In the Current password text box, type your current email password.
  4. In the New password field, type your new email password.
  5. Re-type your new email password in the Confirm password.
  6. Click the Save button.

A confirmation of the password change appears.


An error message is displayed if the passwords do not match.


What are the requirements for the webmail password?

  • Minimum 8 characters
  • Maximum 54 characters
  • Empty password not permitted
    • Spaces not permitted
    • Cannot contain the characters: À Ç È É ê î ô © ® ÷ ? ? ? “
    • Can contain characters: ~ @ $ % ^ & * ( ) – _ = + / \ ][{ } : ; > < , . ‘ | ?
    • The password must not be the word “password” or “qwerty123”

How do I change my webmail interface language?

  1. Click Settings.
  2. From the Settings pane, select Preferences.
  3. From the Section pane, select User Interface.
  4. Select Display Language from the dropdown.
  5. Click the Save button.

A confirmation of the change will be displayed.

How do I set my timezone?

  1. Click Settings.
  2. From the Settings pane, select Preferences.
  3. From the Section pane, select User Interface.
  4. Choose your time zone from the drop-down list.
  5. Click the Save button.

A confirmation of the change will be displayed.

How do I create an email signature?

An email signature automatically inserts a standard footer at the bottom of all outgoing email messages.

  1. Click Settings.
  2. From the Settings pane, select Identities.
  3. Click on the account where you want to create a signature.
  4. Type your email signature in the Signature text box.
  5. Click Save.

A confirmation of the change will be displayed.

Note:  If you enable the HTML signature option, a formatting toolbar will be displayed.


How do I use the calendar?

From the menu bar, select the Calendar feature.

Upcoming events in the Calendar can be viewed using a monthly, weekly or daily presentation format.

The Agenda button also displays a summarized version of all meetings.

How do I add an event?

  1. Double click on the time slot, or select Add Event.
  2. Set the details of the meeting or event including the Event Name (Summary), Location, Start and End Dates.
  3. If the Event is recurring, click on the Repeat tab located at the top of the event screen.
    1. Repeat – A dropdown is available for you to select the frequency of the event (daily, weekly, monthly, yearly);
    2. You can designate the number of meetings that should occur by entering a number in the Count field or;
    3. You can designate an end date for the recurring event by selecting a date from the Calendar in the Until field.
  4. Reminders can be set to appear when the event is coming up. Click the Reminders tab and click the plus icon to select the type of reminder. The Workgroup tab can be used to make the details of the meeting Public, Private or Confidential and will also display the time as Busy or Free.
  5. Save the Event.

How do I modify an existing calendar event?

  1. Multiple calendars can be set up by selecting the Create icon located in the lower right corner of the Calendar menu.
  2. To modify or edit an existing calendar, hover and click the Modify Calendar. The display name and color of the calendar can be modified and saved. The existing calendar and associated Events can also be deleted.

When deleting an existing calendar, you’ll be asked to confirm that you’re certain you want to delete the calendar.

Cloud Storage

How do I upload a file for storage?

  1. Click Files.
  2. Click Upload File Here.
  3. Choose file, select Open.
  4. Verify the file upload.
  5. If you want to share the file, click the file and then click Share. You will see the “link” symbol under Sharing.
    1. If you click the link symbol, the full URL will appear.
  6. You may copy this link and share it with others!
  7. To unshare, click the box beside the file and click Unshare. This will remove the link symbol.