When you get online with Xplornet, you’re using data for all of your online activities. Uploading, downloading, chatting, streaming, and browsing all use data. Each Xplornet package has data included, and many of our packages have options for getting more data quickly and easily if you ever need it.

What uses data?

All of your online activity using a desktop, laptop, smart phone, tablet or other device connected to your Xplornet system is uses data. Sending e-mails, streaming videos, downloading music or movies, and browsing websites all contribute to your monthly data usage calculation.

How is data measured?

Data can be measured in bits and in bytes. Though they sound the same, they’re used to describe both Internet speed and data, and there’s quite the difference between the two. Take a look at this blog post – Bits vs. Bytes: What’s the difference and why does it matter? – for more details and examples to help you better understand how data and speed is measured.

How does Xplornet manage data on their network?

On our network – like any network – the available data has to be shared by all the users. To help ensure that our customers have equitable access to the network, and to make sure that the costs of data are equitably distributed, Xplornet has implemented a number of policies to manage data usage on our network.

What policies manage your Internet service? Visit MyXplornet and click on the link for the Usage Tracker. Next, click on the tab that reads Your Traffic Management Policy.

How do I know how much data I’ve used?

Xplornet has created a tool to help you stay on top of your Internet data. Visit MyXplornet and click on the link for the Usage Tracker. The data in the Usage Tracker is updated every 4 to 24 hours.

What can I do to manage my data?

Take a look at our Managing your data article for lots of great tips and hints for getting the most out of your online experience.

Will I be billed for the data I use?

You will only be billed for data if you’re on a plan that includes a monthly data allowance and your monthly data usage exceeds that allowance. Visit MyXplornet and click on the link for the Usage Tracker to see your package details.

When will I be billed for usage?

If you are on a plan that includes a monthly data allowance and your data usage exceeds the monthly allowance, you’ll be billed for your incremental data usage on the same day you’re billed for your monthly service fee.

How can I avoid being surprised by a bill for usage?

Not sure if you’re getting close to your data allowance limit? Using our Usage Tracker in MyXplornet will help you stay on top of your daily and monthly data usage.

What you’ll find here

Tips and tools for tracking and managing your Xplornet Internet data.