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General Questions

Why is Xplornet retiring my Domain and Hosting services?

Xplornet is retiring services such as domain and email hosting services to focus on what we do best - providing fast, reliable Internet to rural Canadians.

What services are being retired?

Services included in the retirement: Domain Hosting Email Hosting Web Spaces Domain Registration

When is Xplornet retiring my hosting services?

Xplornet will be retiring all hosting services on February 28, 2022.

When is the deadline for me to complete actions required?

We strongly recommend that you complete all actions well ahead of the deadline but no later than February 28, 2022.

Will I receive reminders of the shutdown?

These FAQs were part of your official 90-day notification of the retirement. We will send reminder communications at 60 days and 30 days. There will be a final 10-day communication as well, in case you need the additional reminder.

Who can I contact at Xplornet should I have questions about my Hosting Services?

If you have any questions about your hosting services, you can email us at hosting@corp.xplornet.com.

If I only paid quarterly, annually, will I be credited for the time not used?

Yes, if you have remaining time left on your subscription, it will be credited back to you when the services are retired February 28, 2022.

If I have Xplornet Internet service, will this be impacted?

No. Your existing Xplornet Internet service will not change.

Do I have to cancel my Hosting or Domain service, or will they be cancelled automatically?

We will take care of all the billing changes on our end, and there is no need to tell us you want to cancel.

What services will be available until the retirement?

Your services as you use them today will be available up until the retirement of all Hosting services.

What changes can I make with my Hosting and Domain services with Xplornet?

Unfortunately, to prepare for the retirement of Hosting and Domain services, you won’t be able to make any changes (including package changes) to your services.

Can I cancel anytime?

Yes. There are no commitment terms associated with your hosting services. If you wish to cancel your services, please reach out to us at 1-866-841-6001.

Can I suspend or transfer services during the shutdown period?

Yes, you can suspend or transfer your services by contacting us at hosting@corp.xplornet.com.

Will Xplornet assist with troubleshooting during the shutdown period?

Yes, if you require assistance during the retirement period, please call our friendly agents 24/7 at 1-866-841-6001 or email us at hosting@corp.xplornet.com.

Domain Registration Questions

What is a registrar?

To use a specific domain name (e.g., xplornet.com) for a website, email, etc., you need to own it first. You do this by registering the domain name with a registrar, typically for a year or longer. The primary registrar that Xplornet uses is Rebel.ca.

What do I need to do to ensure my Domain Registration continues?

Create your own free Rebel.ca account for your domain registration. To do that, go to https://www.rebel.ca/, click “Sign In” at the top right, and then click “Get Started”. Once you have your account created you can email us at hosting@corp.xplornet.com and we can move your registration over to your new account free of charge!

Please note: Please complete this by January 31, 2022, to ensure there is adequate time to have the transfer completed before the retirement date of February 28.

What is a Rebel Account?

Rebel.ca is the registrar of your account and where we have your domain registered.

Will I receive my domain registration (yearly fee of $19) back?

No, as it will be used to maintain the existing registration of your domain within your own Rebel.ca registrar account until its expiry date.

Domain Hosting Questions

What is Hostopia?

Hostopia offers web hosting, business email, plus DNS hosting for any customer that has webhost hosting or business email with them. They have been hosting many of our customers’ websites, email and/or DNS for several years, but their services have been branded as Xplornet (not Hostopia).

See https://www.hostopia.com/products.html

What is required of me with this retirement?

You may either move your Domain Hosting from Hostopia or you may opt to continue services with Hostopia. If you would like to continue using Hostopia, please let us know by emailing hosting@corp.xplornet.com so we can keep Hostopia updated, as they will be reaching out to you to discuss service options.

Who can I contact at Xplornet should I have questions about my Hosting Services?

If you have any questions about your hosting services, you can email us at hosting@corp.xplornet.com.

Web Space Questions

Does this mean I will lose all my web space files (under your URL starting with http://users.xplornet.com/~)?

No. You do have the option to export the data and move it to a host of your choice. You will otherwise lose access to the files on February 28, 2022.