Xplornet acquired Hummingbird Wireless’ business in September 2011, and the Hummingbird Wireless Internet and billing systems were moved over to our platforms at that time. This page is an archive of the frequently asked questions (FAQ) from that transition.

To Former Hummingbird Wireless Customers:

You may have heard that Xplornet Communications Inc. has acquired Hummingbird Wireless.

This means that Xplornet is now operating the network formerly operated by Hummingbird Wireless and is assuming the responsibility for serving Hummingbird Wireless’ customers.

If you have been a Hummingbird Wireless customer up to now, it looks like we’re going to be doing business together. So… Hello! As the newest members to the Xplornet family we want to make sure that you have the support needed to make the switch as seamless as possible. For any questions that cannot be solved through the FAQ page, please feel free to contact our customer support staff via email at support@xplornet.com or call 1-866-841-6001.

Please note that your billing and technical support telephone number is not changing. You may still call 1-866-841-6001 if you need any help or have questions.

Your webmail sign-in page is also not changing. To sign-in to your webmail, click here.

As Canada’s leading rural broadband provider, we are committed to offering you an excellent broadband experience and look forward to serving you for years to come.

Thank you for your patience during the transition period, and welcome to the Xplornet community.

Sincerely,

The Xplornet Team

What you’ll find here

An archive of FAQs from the Hummingbird Wireless transition.