Internet connection - Xplornet

Unless you only have one computer and it’s in the same room as your modem, chances are you may be interested in using a router. To help you get the most from your Xplornet Internet service, we’ll walk you through choosing a router and setting it up.

Choosing a router

What’s a router? Basically, if you have multiple devices trying to access the Internet, a router can handle all of the various requests and direct each device in the right direction.

Xplornet provides all customers with a modem, but not with a router. There are different kinds of routers, and many different brands, so choosing which one is right for you may be a bit tricky. Take a look at this guide from PCMag for a good primer.

Here are some options for troubleshooting your router issues, regardless of the make and model:

  1. Upgrade the router’s firmware, following the manufacturer’s instructions.
  2. Power down all devices (Xplornet modem, router, other peripherals, computer).
  3. Power up all devices in this order: Xplornet modem, router, other peripherals, computer.
  4. Important: After you power up the Xplornet modem, give the modem 4 to 5 minutes to complete its network registration process. If you power up the router before the modem fully registers with Xplornet, the activation process might not work.
  5. Time to do a check: Confirm normal Internet connectivity. If you can connect to the Internet, stop here, you’re set! If you can’t connect, go to step 6.
  6. Retry the power up process (step 3). This time, allow 7 to 8 minutes for the Xplornet modem to complete the registration process.
  7. If you still can’t connect to the Internet: Disconnect the router from the modem and connect the modem directly to your computer. Then attempt to connect to the Internet again. If this works, chances are good that your router is incompatible with your Xplornet equipment.

Wireless router - Xplornet

Setting up your router

Fixed Wireless

An Ethernet Cable is used to connect a Power Adapter (for wireless) or a modem (for satellite) to a computer ethernet port or to a wireless routers WAN or INTERNET port:

Ethernet - Xplornet

Typical Internet or WAN port on wireless routers:

Router - Xplornet

Fixed wireless – Different power adapters:
1.

2.

3.

4.

5.

Fixed Wireless connections

Adapter 1 or 2: The ethernet cable is built into the power adapter. No separate cable is required. The connected cable goes directly into a computers ethernet port or to a wireless routers WAN or INTERNET port.

Adapter 3: A separate ethernet cable is used to make a connection to this devive. One end is connected to the LAN port and the other directly into a computers ethernet port or to a wireless routers WAN or INTERNET port.

Adapter 4: A separate ethernet cable is required for this device to make connection. One end is connected to the OUT port on the power adapter and the other to a computers ethernet port or to a wireless routers WAN or INTERNET port.

Adapter 5: A separate ethernet cable is required for this device to make connection. One end is connected to the TO/FROM ODU POE (RJ45) port and the other to a computers ethernet port or to a wireless routers WAN or INTERNET port.

Satellite

Different modems:

1.

2.

3.

4.

5.

Satellite Modems Connections

Modem 1, 2, 3, 4: A separate ethernet cable is required for these devices in order to make connection. One end is connected to the LAN port on back of the modem and the other to a computers ethernet port or to a wireless routers WAN or INTERNET port.

Modem 5: A separate ethernet cable is required for this device to make connection. One end is connected to the port identified as 1 on the modem, and 2 in the graphic and the other directly into the router’s WAN or INTERNET port. Ports 2, 3, 4 are not active on this device nor is the wireless router function.

Router - Xplornet

Specific Router Configuration

Most new routers are Plug and Play, an should not require any set up for wireless connectivity. A default network address for the device is assigned by the manufacturer.

Refer to the individual routing devices manufacturers guide for security and password setup or changes.

Issues with routing devices should be referred to the specific manufacturer of the device.