If you have a @figment.ca or @talkwireless.ca email address, we will be making a change to your email service.  Effective August 21, 2019 at 1:00 PM EST, access to your @figment.ca or @talkwireless.ca email account(s) will end.

But don’t worry!  We have a process in place for the easy transfer of your current email service.  This process will ensure you can keep sending and receiving emails with no interruptions, and we will make sure you don’t lose any stored messages.

After your email address changes on August 21, 2019, we will forward any messages received on your @figment.ca or @talkwireless.ca email account to your new Xplornet email, until September 30, 2019.

Our Xplornet Customer Care team will be available to support you during this period to ensure the transition is a simple and seamless process.

Why we’re making this change.

Xplornet did not acquire the @figment.ca and @talkwireless.ca email domains when we acquired you as a customer.  As a result we will be transitioning you to a new address within an Xplornet email domain.

How do I access my old email account?

You can continue to access your @figment.ca or @talkwireless.ca email address as normal until it transitions to a new Xplornet address on August 21, 2019.

What does this mean for you?

  • You may continue using your existing @figment.ca or @talkwireless.ca email address as normal until 1:00 PM EST on August 21, 2019.  There is no action required on your part at this time.
  • We have reserved a new Xplornet email address for you.  You will be able to use your existing email password for your new Xplornet email account.
  • Your webmail contacts and settings, along with any messages that are stored on the email server in your @figment.ca or @talkwireless.ca mailbox as of August 21, 2019, will automatically move to your new Xplornet mailbox.
  • You can start giving out your new Xplornet email address now, if you choose. Any emails received on your new Xplornet email account will automatically forward to your existing @figment.ca or @talkwireless.ca email address until this service moves to your Xplornet.com or Xplornet.ca mailbox on August 21, 2019.
  • After your email service moves to your new Xplornet account on August 21, 2019, we will forward any messages received on your old @figment.ca or @talkwireless.ca email accounts to your new Xplornet email address, until September 30, 2019.

What will happen on the day of the email service transition?

  • At 1:00 PM EST on August 21, 2019, your old email account availability will end, and your new email account may be unavailable briefly while we complete the transition.

After 1:00 PM EST on August 21, you will be able to log in with your new Xplornet email address and current password.

Will my email address change?

Yes.  Your existing @figment.ca or @talkwireless.ca email address will be replaced with a new Xplornet email address on August 21, 2019.  Your new Xplornet email address was sent to you at your current @figment.ca or @talkwireless.ca email address.  If you did not receive your new Xplornet email address, please email us at support@xplornet.com or call us anytime, 24/7 at 1-866-841-6001.

What email addresses are impacted?

Your email address(es) that end in @figment.ca or @talkwireless.ca are impacted by this transition.

Will I need to change my email password or will I receive a new one?

No, your email password will not change. You can continue to use your current @figment.ca or @talkwireless.ca email password with your new Xplornet email address after the transition. If you need it reset, please contact us, or login to MyXplornet.

Will I need to do anything prior to or after the upgrade?

Yes.

If you use one of the following webmail login pages, please use https://mail.xplornet.com/ instead (starting now):

  • http://mail.figment.ca/
  • http://mail.talkwireless.ca/
  • http://webmail.talkwireless.ca/

If you use a third party email program or app on your computer, tablet or phone , such as Outlook, Thunderbird or the default Mail app, then you will need to setup your new Xplornet email address using IMAP (POP is not recommended) after August 21, 2019.  Email set-up guides for many popular email clients can be found here, as well as a link to the server settings if your email client is not listed there. You will then use this new Xplornet email address for sending and receiving, as you will no longer have access to your @figment.ca or @talkwireless.ca email account at that point.

You will also want to check to ensure that all your desired messages were moved to your new Xplornet account. Some messages may be stored in your email client only (especially if it connects to your @figment.ca or @talkwireless.ca mailbox using POP) and weren’t on the email server for us to copy over. If you find messages in your email client for your @figment.ca or @talkwireless.ca account that aren’t in your new Xplornet account, and you wish to keep them in your new Xplornet account, here’s what you can do:

Will I be able to log into webmail the same way I do today?

Yes; however, if you use one of the following webmail login pages, please use https://mail.xplornet.com/ instead (starting now):

  • http://mail.figment.ca/
  • http://mail.talkwireless.ca/
  • http://webmail.talkwireless.ca/

Will I lose any of the information from my webmail?

No.

POP3: Why are all my old email messages loading in again?

After August 21, 2019, you may see emails that were previously deleted loading again on your third party device. This is because your old email client may have connected via POP and left copies of your deleted emails on the server. When you connect again via IMAP, these messages may re-appear. To remove them, you can close out of your third party email program and log into Xplornet webmail for your new email address to delete the emails there first. Once deleted from the webmail server, these emails should not load into your third party device any longer.

I am paying for additional email addresses. Will there be a change in the cost?

No, there will be no change to the cost of additional email addresses.

Do you have any other questions about the email service transition?

We’re always here to help. Please email us at support@xplornet.com or call us anytime, 24/7 at 1-866-841-6001.