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What to have ready:

Before you begin, ensure that you have the following items ready:

  • Email username (your full email address) and password

Adding a new email account to Outlook 2010 in Windows

  1. Open Outlook
  2. Click File, then click on + Add Account
  3. Select Manually configure server settings or additional server types at the bottom of the page, then click Next >
  4. Choose Internet E-mail, then click on Next >
  5. Enter Your Name and full E-mail Address
  6. Set the Account Type to IMAP (POP3 is an option but is not recommended)
  7. Enter the Incoming mail server as imap.xplornet.com
  8. Enter the Outgoing mail server (SMTP) as smtp.xplornet.com
  9. Change the User Name to your full email address, including the portion after the @ symbol (e.g., joe.test@xplornet.com)
  10. Enter your email Password
  11. Click on More Settings…, then go to the Outgoing Server tab
  12. Place a check mark in My outgoing server (SMTP) requires authentication
  13. Go to the Advanced tab
  14. For both the Incoming server (IMAP) and Outgoing server (SMTP), set “Use the following type of encryption connection” to SSL
  15. Change the Outgoing server (SMTP) Port Number to 465
  16. Click OK
  17. Click on Next >
    1. If either or both test Tasks fail (red X), then one or more of your settings are incorrect. Click Close, correct your setting(s) and try again.
  18. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish
  19. Click File, then click on Account Settings, then click on Account Settings again
  20. Select the email you just created and click Change…
  21. Click on More Settings
  22. Go to the Sent Items tab
  23. Verify that “Save sent items in the following folder on the server” is selected and that the Sent Items folder is selected under your email address; otherwise select it
  24. Go to the Deleted Items tab
  25. Verify that the Trash folder is selected under your email address; otherwise select it
  26. Click OK
  27. Remove the check mark from Test Account Settings by clicking the Next button
  28. Click on Next >, then Finish, and then Close

Changing your Email Password

If you changed your email password in webmail or MyXplornet, you will need to change it in Outlook to match the new password.

Outlook should prompt you for your new password (note the server is IMAP – for incoming).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

It should also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).

  • Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

  1. Click File, then click on Account Settings, then click on Account Settings again
  2. Select the email you just created and click Change…
  3. Enter your new Password
  4. Click Next >
    1. If both test Tasks fail (red X), then you entered your new password wrong. Click Close, correct your Password and try again.
  5. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish

Changing your Settings

Outlook may prompt you for your user name and password. If so, click Cancel.

  1. Click File, then click on Account Settings, then click on Account Settings again
  2. Select your email account and click Change
  3. Verify the following settings, and change them if necessary:
    1. Account Type
      1. If it’s IMAP, Incoming mail server: imap.xplornet.com
      2. If it’s POP3, Incoming mail server: pop.xplornet.com
    2. Outgoing mail server (SMTP): smtp.xplornet.com
    3. User Name: your full email address, including the portion after the @ symbol
    4. Password: your email password
    5. Click on More Settings
    6. Go to the Outgoing Server tab
      1. My outgoing server (SMTP) requires authentication: checked
    7. Go to the Advanced tab
      1. For both the Incoming server and Outgoing server (SMTP), “encryption connection”: SSL
      2. Incoming server
        1. If IMAP, Port Number: 993
        2. If POP3, Port Number: 995
      3. Outgoing server (SMTP) Port Number: 465
    8. Click OK
  4. Click Next >
    1. If both test Tasks fail (red X), then you entered something wrong. Click Close, verify your settings again, reenter your Password, and try again.
  5. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish

The settings can also be found here.