Xplornet - kids playing video games

Internet data can feel like it disappears suddenly and leaves you wondering where it went. For privacy reasons, Xplornet does not actively track customer browsing – for example, what websites are accessed or the source of streamed video. Xplornet only tracks the total amount of data that passes through the modem. If a router is the first device in your network, each device connected to your router will be contributing to the total amount of data used. Even customer devices that are not actively being used, but are connected to router, may still pass data through the router. Any action taken on the Internet uses internet data, including loading websites, checking email or listening to music.

Limited state billing

If the total usage has exceeded the monthly usage allowance, your service will be placed into a limited state for the remainder of the bill cycle. Limited state means the up/down speed becomes a maximum of 156 Kbps for the remainder of the period.

Levels of notification for limited state:

80% – Email notification
100% – Email notification

Usage-based billing

Usage-based billing provides a consistent speed when the monthly usage allowance has been reached. The service remains active at its normal capacity but bills $2.00 per GB over the monthly usage allowance.

Levels of notification for usage-based billing:

80% – Email notification
100% – Email notification
200% – Email notification
350% – Email notification
600% – Email notification

Data usage culprits

If you’re finding your Internet data seemingly disappearing without your knowledge, it’s important to consider how you’re using the devices you have connected to the Internet, as well as whether your devices are performing background actions, using Internet data while appearing to be shut down.

These are among the biggest Internet-draining activities:

Video streaming on any device (Smart TV, Tablet, Smart Phone, Android box, Video game console, Blu-Ray)

  • Netflix
  • CraveTV
  • Android videos
  • Amazon videos
  • Youtube videos
  • Twitch
  • Website content
  • Facebook video

Playing video games (Xbox, PlayStation, Nintendo)

  • Game downloads
  • Updates
  • Any streamed gaming content

Computer

  • Game downloads
  • System or game updates
  • Any streamed video or gaming content
  • File upload and download

File downloads

The larger the file, the more data it requires to download.

  • Music
  • Video
  • Images
  • PDFs, Adobe Photoshop files, Microsoft Word and PowerPoint documents
  • Files sent through email
  • Any cloud service has high usage: iCloud automatically sends a full update of your existing data every time it updates.