On April 30, 2021, AB North.com customers will transition to become customers of Xplornet.

Like AB North.com, Xplornet is passionate about providing quality Internet service to rural customers and is committed to the communities we serve.

We know this transition marks a change for you and we want you to know we are excited to welcome you as a customer. We have big plans for Internet service in Alberta, including 5G wireless broadband and fibre in the region.

What does this transition mean for you?

Xplornet is working closely with AB North.com to make sure the transition is as easy and as smooth as possible for you. Until April 30, 2021, please continue to contact AB North.com for technical support and any inquiries regarding your monthly billing.

On April 30, 2021, Xplornet will become your first point of contact for all billing and technical support inquiries. No changes to your service or fees will be made at this time. After April 30, you can contact us at 1-866-841-6001 for any inquiries regarding your Internet service.

Please review the payment options listed below and provide us with updated payment information, if required, before April 30, 2021.

  • For pre-authorized credit card payments, your information will automatically be transferred to No action on your part is required.
  • For pre-authorized debit, please complete the enclosed Xplornet Pre-authorized Debit Form and return it to Xplornet by April 30, 2021 via

Xplornet Communications Inc.
300 Lockhart Mill Road
P.O. Box 9060,
Woodstock, NB
E7M 6B5

  • To make your monthly payment by cheque, please make the cheque payable to Xplornet Communications and address it as follows after April 30, 2021:

Xplornet Communications Inc.
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5

We are happy to provide assistance throughout this process and answer any questions you may have regarding your monthly bill. You can contact Xplornet directly at 1-866-841-6001 or email us at billing@xplornet.com.

Xplornet has created a list of Frequently Asked Questions (FAQs) detailing what you can expect throughout the transition. The FAQs are included with this letter or can be found at https://www.xplornet.com/support/internet/email-migration-faqs-albertanorth/.

In the near future, we will be sharing information about exciting network upgrades underway in your area. Xplornet is investing in our network so we can offer faster speeds – up to 50 Mbps – along with unlimited data. We’re doing this because we believe rural Canadians should have the same Internet access as our biggest cities.

If you have any questions, please click here to view the Frequently Asked Questions (FAQs) on the transition to Xplornet.  Xplornet also has three customer care centers operating in Canada, ready to help you 24 hours a day, 7 days a week, 365 days a year. You can reach us at support@xplornet.com, or call us anytime at 1-866-841-6001.

Welcome to Xplornet!