Home phone - Xplornet

Your Xplornet Home Phone comes fully loaded – take a look at the included features below, and learn how to manage and set-up these features online through  MyXplornet and with your phone.

Managing features online

  1. Visit MyXplornet at www.myxplornet.com
  2. Enter your MyXplornet User Name and Password, then click ‘Enter’
  3. Click on the ‘+’ in the Home Phone section

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Viewing your home phone usage

Click on ‘View My Home Phone Usage’

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The Call Detail Records will then be visible.


If you have more than one Xplornet Home Phone account:

  • Click ‘Go’ next to ‘My Subscriptions’
  • Click on the subscruotion link that you wish to review

Voice mail

Voice Mail allows a caller to leave a recorded message for you over your Xplornet Home Phone.

How to access your voice mail:

  1. Dial *98 to enter the voice mail main menu
  2. Your default username PIN is 1234

To change your PIN from your phone:

  1. From the Main Menu, press 8 for Personal Options
  2. Press 1 for Change PIN
  3. Enter new 4 digit PIN

You will receive a message when the PIN has changed.

To reset your PIN to default on MyXplornet:

  1. Log in to MyXplornet.com
  2. Click ‘Manage Home Phone Features’
  3. Click ‘Voicemail’
  4. Under Reset Voicemail PIN, click ‘Reset Pin’

Your PIN has now been reset to default 1234. Follow the steps above to change your PIN from your Home Phone.

How to access your voice mail from a remote location:

You must change your default PIN to access your voicemail remotely.

  1. Dial your 10-digit phone number
  2. At the greeting, press # sign and enter your 4-digit PIN number

You cannot check your voicemail remotely if your voicemail PIN has been reset to default. The PIN must first be changed on your Home Phone.

Voice mail to email

You can forward your voicemail messages to an email account. Any voicemail message left for you will be attached to an email as a .WAV file and sent to the email address you have selected.

You can access and listen to your voicemail messages from your phone or online by selecting the ‘Download’ link.


Call display

Call Display shows you the name and number of the person trying to contact you.

This feature is automatically activated but if you would like to remove it, please call Xplornet Support at 1-866-841-6001.

Call waiting

With Call Waiting, you can receive a second call while you are currently on the phone by placing the original caller on hold. This feature alleviates the need to have more than one Home Phone line. Call Waiting is automatically enabled once you have gone through the Xplornet Activity Portal and E911 terms and conditions.

  • To disable Call Waiting, dial *56
  • To enable Call Waiting, dial *57

To switch to another call:

  • Push the ‘Link’, ‘Flash’, or ‘Switch Hook’ button on your phone, or press and release the receiver button for 1-3 seconds
  • Your choice will depend on the design of your phone

Caller ID block

You can use Caller ID to block your phone number and name from appearing on calls that you make. Push *67 before your call to block your caller ID; do this each time you make a call.

Call forward

You can use the Call Forward feature to redirect your calls to your cell phone or another phone line through the Find Me / Follow Me feature. You can also setup specific rules to schedule the time of day that you would like calls to be forwarded.

You can change your Find Me / Follow Me forwarding preferences on MyXplornet.com

  1. Log in to MyXplornet.com
  2. Click ‘Manage Home Phone Features’
  3. Click ‘Call Forward’
  4. Click ‘Advanced View’


  • Dial *72 to enable this feature
  • Dial *73 to disable


Find Me

Never miss a call with the Find Me / Follow Me feature.

The Find Me feature directs your calls so that multiple phone lines will ring at the same time. If none of those phones are available, the caller will be sent to voice mail.

From MyXplornet, click ‘Manage Home Phone Features’, click ‘Call Forward’, click ‘Advanced View’ to access.


Follow Me

The Follow Me feature directs your calls so that multiple phone lines are contacted in sequential order, one after the other. If none of those phones are available, the caller will be sent to voice mail.


Call return

Dial *69 to view and call back the most recent phone number that called you.

What is Call Blocking or Call Filtering or Call Screening?

Part of the Canadian Radio-television and Telecommunications Commission’s (CRTC) effort to protect Canadians against certain types of unwanted calls was to mandate Canadian carriers to block/filter/screen calls that will provide customers with greater flexibility in choosing the types of calls they receive.
Xplornet Home Phone will provide customers with a filtering service that will provide several options to control the types of calls you receive with treatment options for each call type. Call filtering will help to reduce the number of unwanted nuisance calls, to help improve the customer experience.

  • With Call Screening, you can set up one or more numbers that you do not wish to contact you
  • You can also filter out all Anonymous Callers (callers with blocked caller ID, private callers or calls with no Caller ID).
  • In screening or filtering callers, you can choose one of the treatment options below:
    • “Allow” to allow a specific caller or all anonymous callers through (this is the default setting).
    • “Block” to block a specific caller or all anonymous callers entirely.
    • “Block with Message” to play a message for the blocked caller.
      • If blocking calls from a specific caller, the message will be “The number you have dialed is not accepting calls at this time”.
      • If blocking anonymous callers, the message will be “The number you have dialed is not accepting calls from anonymous numbers”.
    • “Forward” to forward the caller to the number specified in the Screening Forward Number field.
    • “Voicemail” to send the caller directly to voicemail.

To activate or manage these capabilities, please contact us at 1-866-841-6001 and we will be happy to assist.

Do not disturb

Do Not Disturb sends all incoming phone calls to your voice mail.

To activate this feature, please visit MyXplornet.com, login, then click ‘Manage Home Phone Features’, select ‘Call Forward’, set to ‘Ring Phone’, then ‘Send to Voicemail Immediately’. Alternatively, dial *90 from your phone to forward to your voicemail directly.

Three-way calling

With Three-Way Calling, you can include an additional caller into a conversation at the same time.

To use this feature, hold down the phone hook for 1-3 seconds while on a call and then dial out to your third caller.

e911 Support

e911 stands for Enhanced 911 service, which means that the 911 call is routed through a call center to validate the address on record before dispatching the emergency services. This service will work even if your Home Phone service is deactivated.

Dial ‘911’ on your phone to use this feature.

Very Important – If your 911 address changes, please ensure that you update your 911 address on MyXplornet.com so that emergency services will be sent to the right location.

  1. Log in to MyXplornet.com
  2. Click ‘Manage Home Phone Features’
  3. Click ‘e911 Address’
  4. Click ‘Edit’
  5. Mange Changes to e911 address
  6. Click ‘Save’




Directory Support

211 – Provincial government information services

311 – Municipal government information services (non-emergency)

511 – Road conditions / traffic advisory

411 (N11)

Directory Support can provide you with information about local businesses and residents in your area, similar to the Operator service on a traditional land line. The charge is $1.00 per call for this service. 411 directory assistance services may not work if your Internet has been deactivated.

Dial ‘411’ to take advantage of this service.

*The charge for customers on the legacy IP Talk package is $0.50 per call.


Dial 611 to conveniently contact Xplornet directly with any questions. It will work even if your Home Phone service has been deactivated.


711 is used for the Telecommunications Relay Service to translate from TDD to speech for the hearing impaired. The relay service helps those who are hearing impaired to converse with the others over the phone through an Operator.


811 is used for non-urgent Health Teletriage and Telehealth Services such as TeleCare. This service is available in select provinces. Visit your local jurisdictions health services websites to confirm availability.