Activation fee

A one-time administration fee charged to customer’s upon activating an account and services with Xplornet. Check with Xplornet or your local dealer to see if this fee applies.

Advanced Research Projects Agency Network (ARPANET)

ARPA of the United States Department of Defense developed ARPANET, which became the world's first packet switching network. The Internet is the successor of ARPANET.


Software used on a computer or other Internet-enabled device that detects repairs or quarantines viruses or threats.


Apps are small software applications typically found on smart phones and tablets. They’re designed to be much smaller than regular computer software, but still provide very useful functions.

Bit (b) and Byte (B)

Download and upload speeds for Xplornet packages are reported in bits-per-second, shown as Mbps (megabits-per-second), with a lowercase “b” for “bit”. Data is measured in bytes, such as 100 MB (megbyte), with an uppercase "B" for “byte”. There are 8 bits in 1 byte. For example, a 10 Mbps download speed is equivalent to a 1.25 MBps download speed. You can also use this to calculate how long it will take to download a file: A 10 MB (megabyte) file will take 8 seconds to download on a 10 Mbps (megabit-per-second) package.


A blog ('web log') is an informal place to share content, usually organized chronologically from newest to oldest. For example, see Xplornet’s blog for the latest from our team, including news, behind-the-scenes looks, and the latest announcements.


A bookmark (also known as a "favourite") is a marker that you can place on web pages using a browser. You could bookmark a web page because you want to return to it later, or you want to recommend the page to someone else.


A browser is a free software package that lets you view web pages, graphics, and most online content. Some examples are Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer.


A piece of text that is exchanged between a visitor’s web browser and a website’s server. It’s sent by the web server to the web browser and returned unchanged by the browser each time it accesses the server.

Customer Premise Equipment (CPE)

The fixed wireless equipment located outside of the customer’s house.


An Xplornet partner for sales and support. Xplornet works with over 500 dealers in local communities across the country.

Domain Name Server (DNS)

Known in the online world as the name server, its main function is to map human ­memorable domain names (like into the corresponding numeric IP addresses.


A broad term that refers to transferring data from somewhere online to your Internet enabled computer or device.

Early Cancellation Fee (ECF)

Fees customers are responsible to pay upon early termination of a contract.


Email is electronic mail. Email is usually handled by a webmail service, such as Gmail or Hotmail, or an third party software provider, such as Microsoft Outlook.

Federal Broadband Stimulus (FBS)

As part of Canada's Economic Action Plan, $225 million was provided to Industry Canada over three years to develop and implement a strategy to extend broadband coverage to as many unserved and underserved households as possible, beginning in 2009­/2010. By far the biggest component of this strategy is the Broadband Canada: Connecting Rural Canadians program.

File Transfer Protocol (FTP)

A standard protocol used to transfer files.


In the case of computing, having a firewall means to have software or hardware protecting you from hackers and viruses.

Fixed Wireless

Refers to our terrestrial Internet platforms that use a land-based tower to connect to the Internet. Xplornet uses four different types of Fixed Wireless technology: LTE: Long Term Evolution, FWA: Fixed Wireless Alvarion, FWC: Fixed Wireless Canopy, FWE: Fixed Wireless Expedience

Frequently Asked Questions (FAQ)

A series of frequently asked questions and corresponding answers.


The Google search engine is the most popular search engine in the world. It’s so popular that it’s made the word, 'google' synonymous to the concept of searching for something online. Searching the Internet by using the Google search engine is known as googling.

Graphic User Interface (GUI)

Pronounced ‘gooey’, this allows a computer user to interact with a system using intuitive software. For example, Microsoft Outlook is a GUI for accessing your emails.


The physical parts of a computer.

High Throughput Jupiter (HTJ)

The Echostar XVII 4G satellite Internet technology first launched in 2012.

High Throughput Satellite (HTS)

Refers to our two high throughput (high speed) satellites, HTV and HTJ.

High Throughput Viasat (HTV)

The ViaSat 4G satellite Internet technology first launched in 2012.

Hypertext Transfer Protocol (HTTP)

This is the language of web pages. When a web page has this prefix, then its links, text, and pictures should work in your web browser.

Hypertext Transfer Protocol Secured (HTTPS)

This means that the web page has a special layer of encryption added to hide your personal information and passwords. For example, whenever you log into your online bank account, you should see https at the front of the page address.

Internet Protocol (IP)

The method or protocol by which data is sent from one computer to another on the Internet. Each computer on the Internet has an IP address that identifies it from other computers on the Internet.

Internet Service Provider (ISP)

A business or organization, like Xplornet, that provides to customer’s with access to the Internet and related services.

Ka­band 2 (KA2)

Next generation Ka­-band satellite technology. Originally called Kaband Telesat (KAT), this satellite was upgraded in 2015 to offer higher speeds and more data.

Limited State

Some Xplornet packages include the option to slow down your connection when you have used your packages monthly data amount. Limited State can end when more data is added to the package, or when the next monthly bill cycle begins.

Line Of Sight (LOS)

All of our Internet platforms need to have a clear line of sight to either the tower for fixed wireless Internet, or to the southern sky for our satellite technology. If the line of sight is not clear, there could be interference that is affected the Internet signal and service.

Local Area Connection (LAC)

Typically, computers running Windows are connected to a local area network (LAN). When you install Windows, your network adapter is detected, and a local area connection is created. It appears, like all other connection types, in the Network Connections folder.

Local Area Network (LAN)

An internal computer network that connects computers and devices. A LAN can be used in many different places, including homes, offices and schools.


Refers to any malicious software designed steal your private information, take control of your computer, or manipulate into purchasing something.

Media Access Control Address (MAC Address)

A unique number assigned to each network device (such as your Xplornet modem or Xplornet Home Phone Gateway Hub) in order to identify the equipment when communicating on a network. For example, the Xplornet modem’s MAC address is a small number located on a white sticker on the back of the modem. This is true for the Gateway Hub as well.


A hardware device that connects you to the Internet. The Xplornet modem is included with your ongoing monthly service fee.

Money Back Guarantee

New Xplornet customers receive a 30 day money­ back guarantee. If a customer isn’t satisfied with their service during the first 30 days, they can cancel without an Early Cancellation Fee (ECF) and any money paid will be returned, minus any mileage, cabling, or additional installation fees. See here for more details.

Personal Computer (PC)

While often associated with a Microsoft Windows computer, the term PC actually refers to any computer that’s used by one person at a time. So, an Apple Mac is also a PC!


Phishing is the use of convincing-looking emails and web pages to lure you into typing in personal information, such as account numbers and passwords. For more details, see our Support article on phishing here.


The ping is the reaction time of your connection – how fast you get a response after you've sent out a request. A lower number for the ping means a more responsive connection. Ping is measured in milliseconds (ms).

Post Office Protocol (POP)

An Internet standard protocol used by e­mail clients to retrieve e­mail from a remote server over a TCP/IP connection.

Radio Frequency Interference (RFI)

A disturbance that interrupts, obstructs, or otherwise degrades or limits the effective performance of fixed wireless signals.

Random-access memory (RAM)

Electronic memory circuits in a computer that may be both read from and written to, and which lose the data they contain whenever electricity is turned off to the computer.

Recovery Mode

Some of our packages feature a 24-hour usage allowance and Recovery Mode. With these plans, if you exceed your plan's daily usage allowance, your service will be placed in Recovery Mode and your speed will be reduced for a period of time. At the end of that period, the system will re-evaluate your usage to see if you are within the allowance for the preceding 24 hours. If the system finds you are below your 24-hour allowance, Recovery Mode will end and your speed will no longer be restricted.


A router a hardware device that acts directs Internet signals into your home. A router can be wired or wireless or both. A properly set-up and secured router can enable multiple people to connect to the Internet at the same time and help with online security, protecting you from viruses and malware.


Un routeur est un périphérique matériel qui dirige les signaux Internet dans votre domicile. Un routeur peut être connecté avec ou sans fil, ou avec et sans fil. Un routeur bien configuré et sécurisé peut permettre à plusieurs personnes de se connecter à Internet en même temps, et aide à la sécurité en ligne, vous protégeant des virus et des logiciels malveillants.


Un routeur est un périphérique matériel qui dirige les signaux Internet dans votre domicile. Un routeur peut être connecté avec ou sans fil, ou avec et sans fil. Un routeur bien configuré et sécurisé peut permettre à plusieurs personnes de se connecter à Internet en même temps, et aide à la sécurité en ligne, vous protégeant des virus et des logiciels malveillants.


Un routeur est un périphérique matériel qui dirige les signaux Internet dans votre domicile. Un routeur peut être connecté avec ou sans fil, ou avec et sans fil. Un routeur bien configuré et sécurisé peut permettre à plusieurs personnes de se connecter à Internet en même temps, et aide à la sécurité en ligne, vous protégeant des virus et des logiciels malveillants.


Stands for “Receive” – Xplornet customers can see this when referring to lights on the modem. The Rx light indicates a modem’s receiving activity.

Satellite Internet

Internet services that make use of satellite communication media are termed as satellite Internet services. Xplornet has a number of satellite Internet platforms available to help provide service in even the most remote areas of the country.

Secure Sockets Layer (SSL)

Security for communications over networks such as the Internet. SSL encrypts segments of network connections to ensure secure end-­to-­end communications.

Simple Mail Transfer Protocol (SMTP)

An Internet standard for e­mail transmission across Internet Protocol (IP) networks. Basically, SMTP allows you to Send Mail To People.

Social media

A broad term for any online tool that enables you to interact with other people. For example, Facebook and Twitter are both forms of social media.


Spam is most commonly used to describe unwanted and unsolicited email. Spam emails can be filtered using your webmail or third party email software provider.

Surge protector

An electronic device used to protect a computer or other electronic device from the harmful effects of sharp surges of voltage in electric power lines.

The Internet Corporation for Assigned Names and Numbers (ICANN)

The Internet Registration Authority and the global governing body that regulates how the web works, including rules around registration of domain names and the common process and policies needed, such as registration, naming convention rules, and rules for Registrars.

Time-Sensitive Applications

Time-Sensitive Applications are the activities online where speed tends to make a dramatic difference in your experience as a customer. Typically these applications are things like sending an email or clicking on a link on the Web, or watching streaming video. In those instances, it's common that customers are actively waiting for the email to be sent or the page to load. By contrast, non-time-sensitive applications are those activities where users are more likely to "set it and forget it". For example, if you are uploading a very large file that will take 2 hours to upload, it's less likely that you will sit at your computer actively waiting for it to complete.

Top Level Domain (TLD)

These represent the ‘dot whatever’ at the end of a website. For example, Xplornet’s Web Hosting only creates websites on .ca, .com, .org, and .net (however, we do transfer in many other domains when requested).

Traffic Management Policy (TMP)

Xplornet’s policies that help provide fair access to the Internet for all customers. Policies vary by Internet platform – see all of our policies online here.

Transfer Authorization Code (TAC)

This code allows you to transfer your domain from one registrar to another.


Stands for “Transmit” – Xplornet customers can see this when referring to lights on the modem. The Tx light indicates a modem’s transmitting activity.

Uniform Resource Locators (URL)

URL's are the web browser addresses of Internet pages and files. A URL works together with an Internet Protocol addresse to help us name, locate, and bookmark specific pages and files for our web browsers. For example, is a URL.


A broad term that refers to transferring data to somewhere online from your Internet enabled computer or device.

Usage Based Billing

Some of our packages include the option to automatically purchase additional data if you should exceed your monthly usage allowance during the current billing period. Additional usage charges are calculated based on your total usage at the end of your billing period. As a reminder, you can change your Internet plan at any time - Xplornet has many options for you to increase your monthly usage allowance. Plus, we offer plans with Limited State connections instead of Usage Based Billing.

Virtual Private Network (VPN)

A computer network that uses the Internet to provide remote users with secure access to a network.

Voice over Internet Protocol (VoIP)

Also known as Voice over IP. VoIP is a term used to describe the delivery of voice information over the Internet. For example, Xplornet Home Phone provides VoIP services to Xplornet Internet customers.

Web Page

Web pages are resources of information. They are generally created in the HTML format and provide the web users with navigational abilities through hyperlinks to other web pages on the web.


A website is a set of web pages consisting of text, audio, and video. Web servers host websites.

World Wide Web (WWW)

A technical definition of a feature of the Internet, but not a synonym for the Internet. It represents the interlinked websites

Worldwide Interoperability for Microwave Access (WiMAX)

An Internet protocol used by Xplornet’s FWA (Fixed Wireless Alvarion) technology.