We love how the Internet connects us to Canadians. That’s why we’re on Facebook and Twitter, and it’s why we share fun and interesting posts with you on our blog. To help everyone get the most out of these online communities, we’ve assembled the following guidelines:

Facebook Community Guidelines

To join us on Facebook, visit facebook.com/xplornet. Our goal is to help you get the most out of your Xplornet service. We’ll share tips and hints, as well as interesting websites and articles.

While you’re here, please take a moment to read our community guidelines at the link above and keep them in mind whenever you participate. We understand that rural high-speed Internet service is a subject many of you are passionate about – a passion we share. We welcome all questions and commentary, including constructive feedback. We will do our best to respond to your comments but if you need to get in touch with us quickly, please call us at 1-866-841-6001 or email us at support@xplornet.com. We’re available 24/7, every day of the year.

We don’t take decisions on moderating posts lightly. But we do expect that participants post content and commentary that is both relevant and respectful to this community as a whole. Xplornet reserves the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly.

Specifically, we do not tolerate these kinds of posts:

  • Abusive, harassing, stalking, threatening or attacking others
  • Defamatory, offensive, obscene, vulgar or depicting violence
  • Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs
  • Fraudulent, deceptive, misleading or unlawful
  • Trolling or deliberate disruption of discussion
  • Violations of any intellectual property rights
  • Spamming in nature
  • Commercial solicitation or solicitation of donations
  • Link baiting (embedding a link in your post to draw traffic to your own site)

All community members must comply with these guidelines and Facebook’s Terms and Conditions to participate on this page. While we are excited to hear from everyone, it is important to note that postings by community members to Xplornet’s Facebook page do not necessarily reflect the opinions of Xplornet, nor does Xplornet confirm their accuracy.

Twitter Community Guidelines

To join us on Twitter, please visit twitter.com/Xplornet. As with our other communities, our goal is to help you get the most out of your Xplornet service. We’ll share tips and hints, as well as interesting websites and articles.

We welcome all questions and commentary, including constructive feedback. We will make best efforts to respond to your comments; however, this won’t always be possible. If you need to get in touch with us, we suggest you contact us by phone at 1-866-841-6001 or by email at support@xplornet.com. We’re available 24/7, every day of the year.

Blog Commenting Guidelines

Check out the Xplornet blog at xplornet.com/blog. We understand that high-speed wireless broadband Internet service is a subject many of you are passionate about – a passion we share. We welcome all questions and commentary, including constructive feedback, and we don’t take decisions on moderating posts lightly. But we do expect that participants will post content and commentary that is both relevant to the blog post topic and respectful. Xplornet reserves the right to remove any comments that don’t adhere to our guidelines.

Specifically, we do not tolerate these kinds of posts:

  • Abusive, harassing, stalking, threatening or attacking others
  • Defamatory, offensive, obscene, vulgar or depicting violence
  • Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs
  • Fraudulent, deceptive, misleading or unlawful
  • Trolling or deliberate disruption of discussion
  • Violations of any intellectual property rights
  • Spamming in nature
  • Commercial solicitation or solicitation of donations
  • Link baiting (embedding a link in your post to draw traffic to your own site)

While we are excited to hear from everyone, it is important to note that postings by community members to Xplornet’s blog posts do not necessarily reflect the opinions of Xplornet, nor does Xplornet confirm their accuracy.

If you have a customer service issue, we recommend visiting the rest of our Support section or calling our Customer Care team at 1-866-841-6001.

What you’ll find here

Twitter, Facebook and our blog community guidelines