Your Xplornet Internet package is flexible to help meet your needs. Learn about how and when you can pick a package and what’s included.
How will my service be impacted if I exceed the included monthly data?
You have a choice how your service will be impacted if you exceed the monthly data included in your package. Every package is available as a Limited State or Usage based package.
- Limited State Packages: Your service will go into a limited state. During this time, your download and upload speeds will be restricted to 150 kbps. The limited connection will continue for the remainder of your billing cycle.
- Usage Charge Packages: You will incur additional charges for data used beyond your usage allowance at a rate of $2.00/GB. For billing purposes, usage is rounded to the nearest byte. The charges will continue for the remainder of your billing cycle.
- For Limited State and Usage Charge packages, your monthly billing cycle will reset at 2am local time.
Am I able to change my package after my Internet is installed?
Yes, you can change your package at any time! Please email us at firstname.lastname@example.org and we’d be happy to help.
How do I find the details for my package?
If you received a “Customer Plan Worksheet” from your dealer, you’ll find your monthly fee and any data and one-time activation fee details on this sheet. If you signed up with Xplornet directly, you should have received a confirmation email at the address you provided. If you can’t find your package details, please log in to MyXplornet for your current package information, or email us at email@example.com for assistance.
What is an equipment installation fee?
An equipment installation fee is part of the creation of a new account. The one-time fee covers costs associated with setting up the equipment.
How do I know how much data I have included in my package and how much I’ve used?
To check your data use for the month to date, you can login in to MyXplornet and load the Usage Tracker.
What you’ll find here
Details about Xplornet Internet packages