Review invoices
Make a payment using a credit card
Track Internet usage
Manage Xplornet emails
Review your Home Phone usage
Manage Call Forwarding and Voicemail settings
Review or update the E911 Address for your Xplornet Home Phone
Create a case to request support from Xplornet Customer Care
Temporarily suspend all Xplornet Services (some conditions apply)
Review Warranty Status and Add Protection with Xplornet Xtra Care
Add payment method (both pre-authorized debit and credit)
Chat with one of our agents using our online chat feature
To log in, please go to myxplornet.com and click on the Customer Login box.
Next, please enter your User Name and Password and click Enter.
Follow these steps:
Click “Don’t have a MyXplornet account yet? Click here to register” from the MyXplornet.com login screen
Fill in the 4 mandatory fields provided during sign up
a.) Email c.) First Name
b.) Account # d.) Last Name
Create your MyXplornet.com password to complete your account set-up.
Once logged in, you will see the MyXplornet Home page which displays:
Your billing account information
Quick link to view your Internet usage (note: usage may not apply to all Xplornet services)
Email addresses set up on your Xplornet account and options to add a new email address or change your email password
Last Payment– the amount of your last successfully processed payment.
Last Payment Date– the date of your last successfully processed payment.
Current Balance- Make a payment
Invoice Delivery Method– the way your Xplornet invoice is provided (email, regular mail, or email & regular mail)
Payment Method- change your payment method
Xplornet Website
Dealer Locator
Contact Us
Refer-A-Friend (Receive a $25 credit on your Xplornet account when you tell your friends and family about Xplornet and they activate within 30 days)
My Cases
Support Articles
Useful forms such as Pre-authorized Debit request
MyXplornet User Guide
The My Account section of the MyXplornet home page displays your billing account information. To update your information, click Edit beside Billing Address or Email
Click Manage Settings to update the following information:
MyXplornet Username
Time zone
Language
MyXplornet Password
View Contacts
The View Contacts section within the MyAccount will display all authorized contacts on the account. You can also add, remove or edit contacts from your account.
Click on View Contacts
The list of authorized contacts will display
Adding a Contact
After clicking View Contacts, click New Contact to open a blank contact page.
Fill out the required fields and click Save.
Edit a Contact
Click Edit beside the contact to be edited
Update the required fields and click Save.
Note: If the Account Authorization is set to not authorized, the contact will disappear from the list of contacts displayed.
Removing a Contact
Click Remove beside the contact to be removed.
Click Save to confirm the changes
Last Payment - the amount of your last successfully processed payment.
Last Payment Date - the date of your last successfully processed payment.
Current Balance- the current balance on your Xplornet account
Invoice Delivery Method - the way your Xplornet invoice is provided (email, regular mail, or email & regular mail)
Make a Payment: Click here to make a one-time payment.
To see the invoices for your account, select the View My Invoices button on the MyXplornet Home page.
Click on View PDF to see the invoice for a particular time period. For an explanation of your invoice, you can review the "How do I read my invoice?" article.
The MyXplornet Home page displays your current payment method for Xplornet services. To change your payment method, click the Change Payment Method button.
(Note: The below message will display if you have not yet added a payment method)
On the Manage Payment Summary screen, click Manage Payment Methods
Click on the View My Data Usage button on the MyXplornet Home page to view your Internet usage with the Usage Tracker online tool. The Usage Tracker is updated every hour with data that's current as of 4 hours ago.
Customers with Xplornet Home Phone packages can track monthly phone activity to help manage usage and any additional charges.
Note: Your usage is shown in the GMT Time Zone
The Email section of the MyXplornet homepage displays the email addresses that are set up on your Xplornet account, a quick link to Webmail, and options to add a new email address or change your email password.
1. Click on the Create New button.
2. You can choose between an email address ending with @xplornet.ca or @xplornet.com.
With Call Screening, you can filter out all Anonymous Callers (callers with blocked caller ID, private callers or calls with no Caller ID) or prevent one or more custom callers from contacting you.
In the Anonymous Caller field, you can select one of the following options:
Click Save when you are finished making your selection.
To select a different option for Anonymous Callers:
1. Select Add Caller
2. Enter the number(s) in the Custom Caller field
3. Add one or more numbers and select one of the following options for each caller:
4. Click Save
The Custom Caller field is where you will see the callers you have added and the options you have selected for each caller.
To remove Custom Caller(s):
911 Address (Xplornet Home Phone customers only)
Your home address will be registered with 911 as part of your Xplornet Home Phone subscription service. Please ensure your physical home address is accurate.
If you move Xplornet Home Phone equipment to another location and change your phone number(s), you must update your 911 address.
IMPORTANT NOTE: If you do not update your 911 address, any calls to 911 may be sent to an emergency centre near your previous address.
Cases
A case is a detailed description of a problem, question or feedback regarding your Xplornet service. To submit a case, click the Create a Case button on the Cases tab, fill out the corresponding information, and click Submit. If you have any screen-shots or other supporting information regarding your case, you can choose Submit & Add Attachment. A response to your case will be provided within 48 hours via email or phone.
Once you have submitted a case, you can view previous open cases that you submitted via phone or MyXplornet.
If you have any additional questions about MyXplornet, please email us at support@xplornet.com or call Xplornet Customer Care at 1-866-841-6001.
Temporary Suspend
You can choose to put your Xplornet service on hold temporarily once per year for up to 6 months using the Temporary Service Suspension feature in MyXplornet. If you are still within your contract term, the term will be paused during the temporary suspension period and will resume once the suspension period has expired. For more information on temporary service suspension (including eligibility, fees, and conditions), please review the details during the suspend process, or contact us at 1-866-841-6001.
1. Click on Request a Temporary Service Suspension in the My Account section.
2. Review the details about temporary service suspension. To proceed, select your Start and End dates, as well as confirm or update your contact information during the suspension period.
3. Click on Submit.
4. Review the summary of your request for temporary service suspension. If the dates and contact information are correct, click Confirm.
5. You will receive an email confirmation, and all Xplornet services will be suspended on the date requested.
Updates to your Temporary Service Suspension
You can make changes to your temporary service suspension dates and contact information by simply clicking on the View / Update Your Temporary Service Suspension ink in the My Account section.
You can change the start date of your temporary service suspension if it has not yet started, and the end date can be changed to a date as soon as tomorrow.
Contract Details
The Contract Details within the MyAccount will display the Critical Information Summary. A Critical Information Summary (CIS) is a document that outlines the key information with regards to your service including their package, price and contract term.
Click on View My Contract Details
Click on View PDF to open your Critical Information Summary
The Protection Banner shows your warranty status.
Should you no longer be covered by the Satellite 1 year Installation Warranty, you can click Learn More to find out more about our Xtra Care Program.
If you are still covered by the 1-year warranty you can enroll early right through the portal. Click the Learn More Button for the details.
If you have any additional questions about MyXplornet, please use self-serve with MyXplornet, email us at support@xplornet.com or call Xplornet Customer Care at 1-866-841-6001.
Live chat allows you to speak directly to an Xplornet representative to address any account management or billing inquiries in both English and French. Technical support or Collection inquiries will not be handled via chat, please contact support at 1-866-841-6001.