Browse questions by topic
Get the most from Xplornet
Managing your data when using Skype
Like all online services, Skype uses your data. Managing your data can be easy if you know how much you’re using, and where to look for how much data you have left in your monthly Internet plan. Check out our helpful article below to learn about managing your Xplornet data,… Read More
Bring your phone number to Xplornet with Local Number Portability
With Xplornet Home Phone, you have the choice of getting a new phone number or keeping your existing phone number. If you’d like to keep your existing phone number, you’ll need to check if it’s eligible, and then complete our Local Number Portability form. You can get all of the… Read More
How to disable peer-to-peer updates in Windows 10
Microsoft continues to offer Windows 10 to customers on older versions of their operating systems. There’s one setting that you should be aware of if you choose to update to Windows 10: the option to share Windows updates peer-to-peer (P2P) with other computers on your local network or with other… Read More
Managing your video quality settings for Shomi
Everything you do online uses data, including streaming movies on the popular video service Shomi. We’ve prepared this simple guide below to help you manage the video quality settings for Shomi so you can use less data and enjoy more of the movies and TV shows you love! Looking for… Read More
How does the Xplornet Refer-a-Friend program work?
Love your Internet? Your friends and family will too! Read more below to find out how to refer your friends and family and receive a credit for each referral you make. How do I refer a friend? There are 2 ways you can Refer a Friend. You can log into… Read More
Xplornet Home Phone Voicemail Quick Reference Guide
Voicemail is just one of the many options available with your Xplornet Home Phone service. To get started with voicemail, enter *98 on your phone, then follow the options below to listen to your messages, change your greeting and more. You can also download a PDF copy of this guide download a… Read More
Xplornet Home Phone Rates for Canadian and International Long Distance Calls
Xplornet offers a variety of long distance options. You can add 500 long distance minutes to your Xplornet Home Phone service for just $5/month, and 2500 long distance minutes for only $10/month. Just give us a call at 1-877-959-3335 to add one of your North American long distance packages. Long… Read More
How to connect your Xplornet Hub and Home Phone
The Xplornet Home Phone is a new way to keep you connected to what matters. Follow these steps to set-up your Xplornet Hub and connect your Xplornet Home Phone. During this process we’ll disconnect your internet, so we suggest that you watch this video to the end first. You can… Read More
Information for former Platinum Communications customers
Welcome to the Xplornet community! We look forward to providing you with fast and reliable high-speed Internet service. The transition to Xplornet will begin on March 1, 2016. The Platinum Communications and Xplornet Internet services are compatible in a number of areas, which means that many aspects of your experience will remain… Read More
Information for former SaskTel customers
Welcome to the Xplornet community! We look forward to providing you with fast and reliable high-speed Internet service. Below is a list of Frequently Asked Questions (FAQs) detailing what you can expect with this transition. Looking for something specific? Use the quick links below to jump to that section on this… Read More
How to add Xplornet to your email address book
To ensure you receive all of your important account information, newsletters and offers from Xplornet, please add this email address to your address book or safe senders list: ... Read More
How to Activate Xplornet Home Phone
The Xplornet Home Phone is a new way to keep you connected to what matters. Once you have your Xplornet Hub connected, you can follow these steps to set-up your new service. https://www.youtube.com/watch?v=xT9v6J5NnAU You can download a PDF of… Read More
About copyright notices
Xplornet Communications has a legal obligation to forward notices of copyright infringement that we receive from copyright holders as per the Copyright Modernization Act. Further information on the notice and notice system can be found at: https://www.ic.gc.ca The legislation requires all Internet Service Providers (ISPs) to follow the following process.… Read More
Understanding weather and satellite Internet service
Canada is big. Really big. About 7,250 km from coast-to-coast. That's a lot of ground to cover, and a lot of different climates. Now let's consider that one of our 4G satellites is currently in a geosynchronous orbit 35,888 kilometers above sea-level. When you're online with Xplornet's satellite service, you… Read More
Xplornet Community Guidelines
We love how the Internet connects us to Canadians. That's why we're on Facebook and Twitter, and it's why we share fun and interesting posts with you on our blog. To help everyone get the most out of these online communities, we've assembled the following guidelines: Facebook Twitter Blog Facebook… Read More
Moving with Xplornet
Getting ready to move can be demanding. If you're feeling overwhelmed, we're happy to help make moving your Internet service easy. With Xplornet, you'll get top perks like the best technology, plans at unbeatable prices, friendly reps who'll take care of everything for you, and professional technicians near you to… Read More
Managing your data
When you get online with Xplornet, you’re using data for all of your online activities. Uploading, downloading, chatting, streaming, and browsing all use data. Each Xplornet package has data included, and many of our packages have options for getting more data quickly and easily if you ever need it. Here… Read More
Information for former Neighbourhood Wireless customers
Xplornet acquired Neighbourhood Wireless’ business in January 2015, and the Neighbourhood Wireless Internet and billing systems were moved over to our platforms at that time. This page is an archive of the frequently asked questions (FAQ) from that transition. Xplornet has acquired Neighbourhood Wireless. What does this announcement mean to… Read More
Information for former Figment customers
Xplornet acquired Figment's business in February, 2014, and the Figment Internet and billing systems were moved over to our platforms at that time. This page is an archive of the frequently asked questions (FAQ) from that transition. Xplornet has acquired Figment's business. What does this announcement mean to me? Welcome… Read More
Information for former Chatham Internet Access customers
Welcome to the Xplornet community! We look forward to providing you with fast and reliable high-speed Internet service. The transition to Xplornet will begin on September 1, 2015. The Chatham Internet Access and Xplornet Internet services are compatible in a number of areas, which means that many aspects of your… Read More
Everything you need to know about streaming video
Thanks to advances in Internet and streaming technology, it’s never been so easy for you to catch up on your favourite TV show on Netflix, check out the viral video everybody's been talking about, or even watch live events online! Define "streaming" Streaming is a way to enjoy all types… Read More
How billing and payment works
Xplornet customers receive monthly invoices by email, and there are two pre-authorized payment options: credit card or direct withdrawal from a bank account. Monthly invoices Xplornet invoices are sent out monthly via email. Unless you tell us otherwise, the invoices are emailed to your Xplornet email account. If you’d like… Read More
An introduction to your Xplornet invoice
Let's be honest: Nobody really enjoys getting and paying bills. But not understanding your bill, or the billing process, isn't any fun either. That's why we've prepared answers to the most frequently asked invoice and billing-related questions we receive. When will I receive my first invoice? Your invoice date will… Read More
About Xplornet Home Phone
Xplornet Home Phone is another great way to connect to what matters. Learn more about the Xplornet Home Phone service, including how it works, plans, and installation. Jump to any section in the Xplornet Home Phone FAQ using the links below. How Xplornet Home Phone Works Xplornet Home Phone Plans… Read More
What to expect during your Internet installation appointment
Our trained and knowledgeable installers will install your new Xplornet system for you. If interested in what’s involved in a basic installation, we’ve assembled the basic steps here to help you follow along. Satellite Internet Basic Satellite Installation - National (excluding New Brunswick) The following is a step-by-step description of… Read More
Information for former Hummingbird Wireless customers
Xplornet acquired Hummingbird Wireless’ business in September 2011, and the Hummingbird Wireless Internet and billing systems were moved over to our platforms at that time. This page is an archive of the frequently asked questions (FAQ) from that transition. To Former Hummingbird Wireless Customers: You may have heard that Xplornet… Read More
About email phishing
Phishing emails are designed to look like they come from a trusted and well-known company that you do business with on a regular basis. However, these emails are created by criminals to mislead you into providing your personal information such as usernames, passwords, credit card, bank account or social insurance… Read More
About satellite latency
Do you know where your Internet service comes from? That's an easy one: It comes from us! But how we deliver it to your home or work is the tricky part. Xplornet has two different types of platforms: Fixed wireless technology allows us to place a tower nearby and, with… Read More
How to schedule downloads for Apple and more
All non-streaming services and non-time sensitive services, like software and operating system updates, are subject to your platform's traffic management policy. This includes any type of Apple, Windows, or Java download or software update. How can I get my updates and downloads? One option is to initiate downloads and schedule updates… Read More
About anti-virus and security programs
While Xplornet will provide you with fast, reliable Internet service, making sure your computer is running securely and efficiently plays a big part in your online experience. Anti-virus and anti-malware programs are important. We suggest you research paid and free options and decide what’s best for you. For example, Xplornet… Read More
How to get in touch with Xplornet
Xplornet has two fully staffed Canadian call centers to help you any time, every day of the year. We also offer support through email and MyXplornet. For more information, please visit our Contact Us page. What you'll find here Link to the best ways to contact Xplornet. Read More
About MyXplornet
MyXplornet provides a safe, simple and secure way to manage your Xplornet account in one central location 24 hours a day, 7 days a week. View or change your contact information, manage your emails, view your invoices, monitor your Internet usage and more. Logging In To log in, please go to myxplornet.com and… Read More
System requirements
Take a look at the minimum and recommended specifications for your computer so you can enjoy your Xplornet high-speed Internet. What you'll find here The minimum and recommended specifications for your computer Read More
About data with Xplornet
When you get online with Xplornet, you’re using data for all of your online activities. Uploading, downloading, chatting, streaming, and browsing all use data. Each Xplornet package has data included, and many of our packages have options for getting more data quickly and easily if you ever need it. What… Read More
What are Internet Traffic Management Policies?
Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. To minimize the impact that heavier data usage might have on the experience of Xplornet customers, we have implemented Internet Traffic Management Policies. A small percentage of customers are responsible for a disproportionate… Read More