What do you need help with today?
Explore our vast knowledge base for frequently asked questions, troubleshooting methods, guides, articles from our experts, and reference links to get your queries solved. Type your question into the search bar above and allow our database to provide you with answers to all your connectivity questions.
Can’t find the solution you are looking for? Contact us today by phone at 1-866-841-6001 or for general inquiries by email at email@example.com or customer support at firstname.lastname@example.org and our team will help however we can.
Most popular articles
Slow speeds? Try these troubleshooting steps
Slow Internet speeds can be caused by many factors – some challenges can be addressed by restarting a device, while others may require our support team. We recommend you review this list of suggestions to troubleshoot speed issues you may be encountering.Read more
What to do if you can’t connect to the Internet
For any connectivity issues, we recommend that you complete a power cycle of your Xplornet equipment first. Please follow these steps carefully to complete your power cycle.Read more
Server settings for Xplornet emails
This article will outline the settings you need for using your Xplornet email address with 3rd party email software, such as Microsoft Outlook, MacMail, and Windows Live Mail.Read more
Learn how to manage your Netflix settings
As one of the Internet’s most popular video streaming outlets, Netflix might be a big part of your online experience. This guide will show you how to manage quality settings on Netflix, which ultimately affects how much data is used.Read more