Starting on January 31st, 2017, Xplornet will be securely moving customers with a Platinum Communications email address to our email service.

Below is a list of Frequently Asked Questions (FAQs) detailing what you can expect with this transition.

What does this mean for me?

Any changes you make to your webmail contacts and settings between January 27th and January 31st at 9pm MST will not be reflected following the upgrade process. We recommend making any updates prior January 27th.

Between 9pm and 11pm MST on January 31st, 2017, your email service will be unavailable while we complete the upgrades.

After 11pm MST on January 31st, you will be able to use a new login page to once again make changes to your webmail contacts and settings. This new webmail login page will be provided to you closer to the upgrade. Please continue to check your email as normal until January 31st, 2017.

Xplornet’s email service will provide you with many additional features, including:

  • A larger mailbox: Enjoy more flexibility with 10GB of storage
  • RSS feed: Keep up-to-date on topics that interest you with a Really Simple Syndication (RSS) feed right in your Webmail
  • Cloud storage for files: A simple way to manage your files and have access to them anywhere.  You can even share your files stored in webmail via links.

Will my email address change?

No, your email address will remain the same.

Will I need to change my password?

No, you can continue to use your current password after the upgrade.

Will I need to do anything prior to or after the upgrade?

Yes – after the upgrade, please update your webmail bookmark for your new login page, and update the settings for your third party email program (if necessary).

Will I lose any of the information from my webmail?

The following items will be saved and transferred to our new email service:

  • Mailbox content
  • Address book entries and contacts
  • Email forwarding settings and address

Some features and webmail items may not be transferred to our new email service. We will be reaching out with more information closer to the date of the upgrade.

Will I be able to log into webmail the same way I do today?

No, there will be a new webmail interface and link. You may learn more about the new webmail interface here, and will be provided with a new webmail link closer to the upgrade date. Please continue to check your mail as normal up until January 31, 2017.

I use email aliases with my current mailbox. Will there be changes to the way I use my alias email addresses?

Yes, there will be some changes to the management of your alias emails. We will be reaching out with further information closer to the date of migration.

Do you have any other questions?

We’re always here to help. Please email us at support@xplornet.com or call us anytime, 24/7 at 1-866-841-6001.