We believe that Internet access for all Xplornet users should be fair and accessible despite individual data usage needs. Our commitment to all our customers is to manage online traffic during congested periods to maintain this fairness of use for all.
Some of our valued customers require more bandwidth than others, yet all the bandwidth comes from the same shared network. Users that do a lot of video streaming, use peer-to-peer applications or download large files use significantly more bandwidth putting stress on the network in a much bigger way than those who are checking their email or are using Xplornet voice calling.
To ensure we stay true to our values, we have implemented Traffic Management Policies which are described below. While these policies may affect the transfer speed of certain traffic in certain circumstances, these policies will not cause your transfer speed to fall below 100 kbps. We strive to allow all of our users to enjoy adequate and equal access to the network to connect to what matters most.
Traffic management policies in effect may change in the event of maintenance, testing, outages or unforeseen network-impacting events.
On your service there is an application balancing policy which operates any time network congestion is detected. This dynamic policy responds to congestion in a part of the network when bandwidth of all customers using the network resource at that time has reached the service capacity of that resource. For example, the policy works to leave resources open for data applications such as voice calling or web browsing that could be crowded out entirely by a large data-intensive download during a congested period. This approach allows more customers to continue their online activities and reduces the impact of data intensive applications on light data applications during congested periods.
To minimize the effects of congestion on certain types of applications, our systems assign applications to one of four categories:
|One||Voice calling (Voice over IP)|
Domain Name System (DNS) and network management
|Least impacted by congestion|
|Three||All traffic types not assigned to categories one, two or four which includes among other types: web video, video streaming and most encrypted traffic|
|Four||App downloads and software updates|
Cloud storage and backup services
File transfer applications
Peer-to-peer file sharing applications
|Most impacted by congestion|
What this means: At busy times, we work to ensure that a good experience is maintained for Internet phone calls, web browsing and social networking.
Monthly Data Quota
Every service package currently offered by Xplornet includes a monthly data quota. The system counts all data, both upload and download, that passes to and from the Internet through our network towards the monthly data quota. This quota varies based on the package to which you subscribe.
To confirm the current monthly data quota on your package and the data you have used this billing cycle, please log into MyXplornet and click on the Usage Tracker.
If you are not an Xplornet customer, please see Our Internet Packages for the monthly data quota applicable to available plans in your area.