The terms that govern the use of Xplornet Internet services, including using the service and availability of the services.
- Xplornet Traffic Management Policies
Learn more about our Traffic Management Policies and our goal to ensure that each Xplornet customer receives fair and consistent access to the Internet.
- Xplornet Internet Use Policy
The Internet Use Policy helps you understand what the acceptable uses of Xplornet Internet Services are.
- 30 day Money Back Guarantee
Our 30-day money-back guarantee for new Xplornet Internet service customers.
- Service & Warranty
Our installation and equipment warranties.
- Basic & Enhanced Installation
Read about Basic Installations and an Enhanced Installations on both our satellite and fixed-wireless services, including what’s involved and included in each type of installation.
- Website Terms and Conditions of Use
Terms and conditions of use for xplornet.com
- Xplornet E911 Terms and Limitation of Liability
The Xplornet’s Emergency 9-1-1 service details, including the differences between traditional telephone service and VoIP telephone service and the lack of traditional 9-1-1 emergency services.
- Inactive Email Account Policy
Xplornet may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months.
- Internet Code of Conduct
Learn more about the CRTC’s Internet Code of Conduct
Commission for Complaints for Telecom-Television Services (CCTS) – See details concerning complaints and the CCTS.
Tariffs – Click here to view our current tariffs.