Policies & Terms of Use

• Terms of Use
  The terms that govern the use of Xplornet Internet services, including using the service and availability of the services.
• Xplornet Privacy Policy
  Our Privacy Policy – our commitment to privacy, why we collect personal information from our customers and how we use it.
• Xplornet Traffic Management Policies
  Learn more about our Traffic Management Policies and our goal to ensure that each Xplornet customer receives fair and consistent access to the Internet.
• Xplornet Internet Use Policy
  The Internet Use Policy helps you understand what the acceptable uses of Xplornet Internet Services are.
• 30 day Money Back Guarantee
  Our 30-day money-back guarantee for new Xplornet Internet service customers.
• Service & Warranty
  Our installation and equipment warranties.
• Basic & Enhanced Installation
  Read about Basic Installations and an Enhanced Installations on both our satellite and fixed-wireless services, including what’s involved and included in each type of installation.
• Website Terms and Conditions of Use
  Terms and conditions of use for xplornet.com
• Xplornet E911 Terms and Limitation of Liability
  The Xplornet’s Emergency 9-1-1 service details, including the differences between traditional telephone service and VoIP telephone service and the lack of traditional 9-1-1 emergency services.
• Inactive Email Account Policy
  Xplornet may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months.
• Internet Code of Conduct
  Learn more about the CRTC’s Internet Code of Conduct

Commission for Complaints for Telecom-Television Services (CCTS) – See details concerning complaints and the CCTS.

Tariffs – Click here to view our current tariffs.