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  • Terms of Use
    The terms that govern the use of Xplornet Internet services, including using the service and availability of the services.
  • Xplornet Privacy Policy
    Our Privacy Policy – our commitment to privacy, why we collect personal information from our customers and how we use it.
  • Xplornet Cookie Policy
    Our website uses cookies to help us better serve you. In this Cookies Policy, we explain what cookies are, how we use them, and how you can manage cookies on your devices.
  • Xplornet Traffic Management Policies
    Learn more about our Traffic Management Policies and our goal to ensure that each Xplornet customer receives fair and consistent access to the Internet.
  • Xplornet Internet Use Policy
    The Internet Use Policy helps you understand what the acceptable uses of Xplornet Internet Services are.
  • 30 day Money Back Guarantee
    Our 30-day money-back guarantee for new Xplornet Internet service customers.
  • Service & Warranty
    Our installation and equipment warranties.
  • Basic & Enhanced Installation
    Read about Basic Installations and an Enhanced Installations on both our satellite and fixed-wireless services, including what’s involved and included in each type of installation.
  • Website Terms and Conditions of Use
    Terms and conditions of use for xplornet.com
  • Xplornet E911 Terms and Limitation of Liability
    The Xplornet’s Emergency 9-1-1 service details, including the differences between traditional telephone service and VoIP telephone service and the lack of traditional 9-1-1 emergency services.
  • Inactive Email Account Policy
    Xplornet may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months.
  • Internet Code of Conduct
    Learn more about the CRTC’s Internet Code of Conduct

Commission for Complaints for Telecom-Television Services (CCTS) See details concerning complaints and the CCTS.