Our goal is to ensure that each customer receives fair and consistent access to the Internet. A small percentage of customers are responsible for a disproportionate share of data usage on our network. To minimize the impact that heavier users might have on the experience of other customers, we have implemented a Fair Access Policy. Our intent with this policy is to affect the fewest customers while helping maintain the best speeds for the majority of customers.
Monday to Friday, 8 am – 8 pm – 50 MB
Download usage is checked on an hourly basis, Monday through Friday (8 am – 8 pm). If the 50 MB (megabyte) limit is exceeded, your service will go into “Recovery Mode”. While in Recovery Mode, your speed will be restricted to 300 kbps (kilobits per second) for the next hour. Download usage is then rechecked the following hour. If usage is less than 50 MB, Recovery Mode will end and your speed will no longer be restricted. If the usage is still greater than 50 MB, the connection will remain in Recovery Mode. The cycle repeats until 8pm, when all connections are reset to normal speed.
1 minute of MP3 music equals approx. 1 MB
1 minute of streaming video approx. 10 MB
The system will check the total number of packets received by each subscriber across the specified period. The average home receives approximately 15,000 – 20,000 packets. Exceeding 40,000 packets might impact other subscribers of their fair share of air time on the network.
We ask that you respect other subscribers by performing your downloads after 8 pm and before 8 am. Some peer-to-peer applications have scheduling features to make this easier.
The number of virtual connections is limited to 400 per subscriber on a permanent basis at the tower level. Peer-to-peer applications can consume hundreds of connections that might negatively impact that tower’s subscribers. The average home will use approximately 20 – 50 connections when surfing the web and performing daily tasks on the internet. We have, however, seen some P2P applications use tens of thousands of connections.