Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. A small percentage of customers are responsible for a disproportionate share of data usage on our network. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented a Fair Access Policy. Our intent with this policy is to affect the fewest customers while helping maintain the best speeds for the majority of customers.

The Fair Access Policy on this service operates only during peak hours (between 8am and 1am local time). During this time, we subject traffic related to applications that are considered non time-sensitive (such as peer-to-peer file sharing, news groups, and online data storage) to a peak transfer speed of 300kbps download and 100kbps upload. During non-peak hours (between 1am and 8am local time) this policy is not active.