Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. A small percentage of customers are responsible for a disproportionate share of data usage on our network. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented a Fair Access Policy. Our intent with this policy is to affect the fewest customers while helping maintain the best speeds for the majority of customers.

The Fair Access Policy on this service operates only during peak hours (between 8am and 1am local time). During this time, we subject traffic related to applications that are considered non time-sensitive (such as peer-to-peer file sharing, news groups, and online data storage) to a peak transfer speed of 300kbps download and 100kbps upload. During non-peak hours (between 1am and 8am local time) this policy is not active.

Outside of the Fair Access Policy, the speed you experience on your service is influenced by the design of the equipment. The equipment on your service is designed so that the speed you experience varies on a “per transaction” basis. Each time you begin a new “usage transaction”, such as clicking a link on the web, sending an e-mail, or uploading a file, the initial speed you experience will be the “burst” speed associated with your particular package.

You will continue to experience this burst speed until you reach the “burst limit” for your package. If the transaction isn’t finished when you reach the burst limit, the transaction will be completed at the “Sustained” speed for your package.

Below are two examples to help you understand how the Burst / Sustained Policy works.

Example #1 – Downloading software:
You are on the Xpress package (burst speed is 3.0 Mbps) and you want to download the latest version of Adobe Reader which is 31 MB. The first 3.5MB (the burst limit for this package) will download at a maximum of 3Mbps. Then, the remaining 27.5 MB of the file will download at a maximum of the sustained rate of 700 Kbps. Once the software has finished downloading, the policy resets so that your next transaction begins at the burst speed.

Example #2 – Downloading a song:
You are on the Zoom package (burst speed is 1.5 Mbps) and you want to download one 4 MB song. The first 1.5 MB (the burst limit for this package) will download at the maximum of 1.5Mbps. Then, the remaining 2.5 MB will download at a maximum of the sustained rate of 600 kbps. Once the software has finished downloading, the policy resets so that your next transaction begins at the burst speed.

Each new usage transaction begins with the burst rate.

During normal web browsing, you will likely find that your transactions are at the burst rate. With larger file downloads/uploads, your transactions will be at a mix of the burst and sustained rates.

The table below illustrates the burst speed, burst limits, and sustained speed on each package.

Service PackageBurst SpeedBurst LimitSustained Speed
ZipDownUp to 300 kbps36 KBUp to 100 Kbps
UpUp to 100 kbps12 KBUp to 50 Kbps
ZoomDownUp to 1.5 Mbps1.5 MBUp to 600 Kbps
UpUp to 500 kbps600 KBUp to 150 Kbps
XpressDownUp to 3.0 Mbps3.5 MBUp to 700 Kbps
UpUp to 600 kbps600 KBUp to 300 Kbps
XtremeDownUp to 5.0 Mbps6.0 MBUp to 900 Kbps
UpUp to 800 kbps6.0 MBUp to 600 Kbps
Small BizDownUp to 3.0 Mbps3.5 MBUp to 800 Kbps
UpUp to 800 kbps600 KBUp to 800 Kbps
Medium BizDownUp to 5.0 Mbps6.0 MBUp to 1.0 Mbps
UpUp to 800 kbps6.0 MBUp to 750 Kbps
Big BizDownUp to 5.0 Mbps6.0 MBUp to 1.0 Mbps
UpUp to 1.2 Mbps6.0 MBUp to 1.0 Mbps

*Note: The listed packages are Xplornet’s standard offers. Depending upon your region, your package may have a different name. However, your equipment will be consistent with the service packages of the same speed configurations above.