Xplornet may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months. Should an email account be deleted, data associated with that account, including but not limited to any emails, email attachments and contacts, will be lost and cannot be recovered. In order to protect our customers’ privacy, once a customer’s email account is deleted, the email address associated with that account cannot be used again in the future, by the customer or by anyone else.

To keep your Xplornet email address active, please take one of the following two actions at least once every 12 months:

  • Log in to your email account by selecting the appropriate login link at xplornet.com/webmail.
  • Send an email from your email account using your preferred third party email software (such as Microsoft Outlook or Mac Mail).