For Customers on our Fixed Wireless and Satellite High-speed Internet Service
Xplornet high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplornet’s Customer Care Centre, 24/7/365, at 1-866-841-6001.
Xplornet will refund the amounts charged towards the cost of the standard Xplornet Equipment Installation (where applicable, up to a maximum of $199), and any funds paid to Xplornet for the first 30 days of Internet service. Any costs charged for an enhanced installation will not be applicable for a refund. This includes but is not limited to additional equipment, devices such as routers or promotions offered by the Xplornet Dealer or Installer.
Click on the applicable service type for further information on what is typically included as part of a standard installation.