- Xplornet End User Agreement
The terms that govern the use of Xplornet Internet services, including using the service and availability of the services.
- Xplornet Traffic Management Policies
Learn more about our Traffic Management Policies and our goal to ensure that each Xplornet customer receives fair and consistent access to the Internet.
- Xplornet Internet Use Policy
The Internet Use Policy helps you understand what the acceptable uses of Xplornet Internet Services are.
- 30 day Money Back Guarantee
Our 30-day money-back guarantee for new Xplornet Internet service customers.
- Service & Warranty
Our installation and equipment warranties.
- Basic & Enhanced Installation
Read about Basic Installations and an Enhanced Installations on both our satellite and fixed-wireless services, including what’s involved and included in each type of installation.
- Website Terms and Conditions of Use
Terms and conditions of use for xplornet.com
- Xplornet E911 Terms and Limitation of Liability
The Xplornet’s Emergency 9-1-1 service details, including the differences between traditional telephone service and VoIP telephone service and the lack of traditional 9-1-1 emergency services.
- Inactive Email Account Policy
Xplornet may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Click here to view our current tariffs.