Unless you only have one computer and it’s in the same room as your modem, chances are you may be interested in using a router. To help you get the most from your Xplornet Internet service, we’ll walk you through choosing a router and setting it up.

What’s a router? Basically, if you have multiple devices trying to access the Internet, a router can handle all of the various requests and direct each device in the right direction.

Xplornet provides all customers with a modem, but not with a router. There are different kinds of routers, and many different brands, so choosing which one is right for you may be a bit tricky. Take a look at this guide from PCMag for a good primer. Similarly, here’s a good guide about setting up your router.

To help get you started with your search, here’s a list of routers that are confirmed to be compatible with our 4G satellite systems, sorted by brand:

  • Asus: RT-N16 SuperSpeed N Router
  • Buffalo: WZR-HP-G300NH
  • D-Link:  DI-601, DI-604, DIR-600, DIR-827, FR300RTR, WBR-2310 (Update November 15, 2013: D-Link has posted this FAQ for router support)
  • Fritz Box: 7270, 7390
  • Linksys: BEFSR41, E1000, E1500, E3000, E3400, E4200, E4200, WRT160N, WRT160N, WRT160N v2, WRT160N V3, WRT310N V2, WRT54G, WRT54G,WRT54G, WRT54GL
  • MediaLink: MWN-WAPR150N
  • NetGear: N600, N600 WNR3500L, Range MAX, WGR614 v10, WGT624, WNDR4500/N900, WNR2000, N300 WNR3500L

Do you have a router that isn’t on this list? It might still work, but it might also cause you problems. Here are some options for troubleshooting your router issues, regardless of the make and model:

  1. Upgrade the router’s firmware, following the manufacturer’s instructions.
  2. Power down all devices (Xplornet modem, router, other peripherals, computer).
  3. Power up all devices in this order: Xplornet modem, router, other peripherals, computer.
  4. Important: After you power up the Xplornet modem, give the modem 4 to 5 minutes to complete its network registration process. If you power up the router before the modem fully registers with Xplornet, the activation process might not work.
  5. Time to do a check: Confirm normal Internet connectivity. If you can connect to the Internet, stop here, you’re set! If you can’t connect, go to step 6.
  6. Retry the power up process (step 3). This time, allow 7 to 8 minutes for the Xplornet modem to complete the registration process.
  7. If you still can’t connect to the Internet: Disconnect the router from the modem and connect the modem directly to your computer. Then attempt to connect to the Internet again. If this works, chances are good that your router is incompatible with your Xplornet equipment.

There are some other things you can do to improve the effectiveness of your router. You’ll need to have access to the administration panel for your router and pretty good grasp of how your home network functions. No, really, this is advanced stuff!

  • Set the MTUs to 1400, as this will match our network and provide a better connection between the router and the modem. If you are a WiMax Static IP subscriber, this is actually required.
  • Ensure the time zone is properly set on your router, as this can help prevent speed issues.
  • If you’re on our 4G satellite system, confirm that the router LAN IP does not conflict with the default IP given by the HTV (192.168.100.1) or HTJ (192.168.0.1) system. Changing this IP in the router can help prevent intermittent service, speed issues, browser errors and Windows Home Group assignment errors. Typically, we recommend using 192.168.200.1.
    • This may also be called the LAN DHCP Range (you can use168.200.1 but would need to set the range in both the start and end addresses) or even the Gateway IP.
  • If you’re on a 4G satellite system, try not to hard code a DNS or port forwarding. Xplornet’s servers can override it, and it could complicate troubleshooting.

What you’ll find here

Learn how to choose a router and set up your home network.