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Give us a call or fill out a quick form, and our team will help however we can.
Contact Xplornet SalesAre you an existing Xplornet customer in need of support?
Whether you have questions about your service or need help getting things working the way they should, we’re available 24/7 to help you.
Contact Xplornet SupportBefore reaching out, consider looking through some of our frequently asked questions!
We have a number of answers to frequently asked questions from our customers. Take a look – the answer to your question could be just a click away!
Visit the FAQOther Inquiries
Looking to send us something by mail, or to reach one of our other departments? Check out our other contact details below.
Career inquiries: careers@corp.xplornet.com
Law enforcement inquiries: Learn more about law enforcement inquiries here.
Inquiries from the news media: media@corp.xplornet.com
Xplornet Head Office
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5
Phone: (506) 328-8853
Fax: 1-800-862-1233
Corporate Office
625 Cochrane Drive – Suite 1000
Markham, Ontario
L3R 9R9
Phone: (905) 513-9757
Fredericton Customer Service Centre
Phone: 1-866-841-6001
Accessibility Center
At Xplornet, we are committed to ensuring our services are accessible to all of our customers. For customers requiring accessible methods of contact, or for information on our Accessibility policy, please use one of the following options:
- Email our support team using accessible@corp.xplornet.com.
- Reach us using 711 on your phone relay service.
- Web to Case: Using MyXplornet, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplornet login information, please contact us by email or phone relay service for assistance.
Commission for Complaints for Telecom-television Services (CCTS):
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
What do I do if I have a complaint?
If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS ombudsman may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.