For existing customers: If you have any questions about your service, or if you have comments or suggestions on how we can make your Xplornet experience even better, feel free to contact us anytime, 24/7, at 1-866-841-6001. You can also complete the contact form below and we’ll respond as soon as possible.
Not yet an Xplornet customer? Learn more about Xplornet’s fast, reliable high-speed Internet solutions and promotions in your area! Click here to request a call, or call us now at 1-877-605-3106.
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To contact us via email, use the form above or one of the addresses below. Note: Please do not send credit card information by email.
Law enforcement inquiries: Click here for more information
Inquiries from the news media
At Xplornet, we are committed to ensuring our services are accessible to all of our customers. For customers requiring accessible methods of contact, or for information on our Accessibility policy, please use one of the following options:
- Email our support team using firstname.lastname@example.org.
- Reach us using 711 on your phone relay service.
- Web to Case: Using MyXplornet, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplornet login information, please contact us by email or phone relay service for assistance.
Customer Service and Support
Toll Free: 1-866-841-6001
Outside of Canada/USA: 1-506-443-7237
Xplornet Head Office
300 Lockhart Mill Road
P.O. Box 9060
Phone: (506) 328-8853
625 Cochrane Drive – Suite 1000
Phone: (905) 513-9757
Fredericton Customer Service Centre