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Contact Xplornet

Whether you have questions about your service or would like to add or change services, we are available to help you.

Looking to make the switch to Xplornet or have questions about our Internet, Home Phone or Wi-Fi services? Give our friendly sales team a call today at 1-877-959-5717. Would you prefer we call you? If so, fill out the form below with your information and a member of our sales team will be in touch within 24 hours to answer all your questions. Your queries matter to us!

Can’t find the solution or information you are looking for? Reach out to our Canadian Customer Support team at 1-866-841-6001 and one of our experts will answer your call 24/7/365 days of the year! We will help you get the answers you need. Would you prefer we connect via email? Send us a note at support@xplornet.com and we will be in touch as soon as possible to answer your question.

Other Contact information

Looking to send us something by mail, or to reach one of our other departments? Check out our other contact details below.

Customer Service: 1-866-841-6001

Xplornet Head Office

  • Location: 300 Lockhart Mill Road P.O.
    Box 9060, Woodstock, NB E7M 6B5
  • Phone: (506) 238-8853
  • Fax: 1-800-862-1233

Corporate Office

  • Location: 625 Cochrane Drive - Suite
    1000, Markham, Ontario, L3R 9R9
  • Phone: (905) 513-9757

Customer Service

Career inquiries: careers@corp.xplornet.com

Inquiries from the news media: media@corp.xplornet.com

Accessibility Center

At Xplornet, we are committed to ensuring our services are accessible to all of our customers. For customers requiring accessible methods of contact, or for information on our Accessibility Policy, please use one of the following options:

Email our support team using accessible@corp.xplornet.com.

Reach us using 711 on your phone relay service.

Web to Case: Using MyXplornet, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplornet login information, please contact us by email or phone relay service for assistance.

Commission for Complaints for Telecom-television Services (CCTS):

Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

What do I do if I have a complaint?

If you have a complaint or dispute about your services, including local or long-distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS ombudsman may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Learn More About Xplornet

News

Keep up to date with all the exciting projects happening at Xplornet as we continue to expand our network’s reach and build partnerships with existing broadband infrastructure companies and governing bodies.

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About Us

Xplornet is devoted to connecting rural Canadians who live in remote areas with an online experience comparable to what can be found in Canada’s biggest cities. Through our dedication to coverage improvements and enhancements to the speed and reliability of our networks, Xplornet is now an industry leader in high-speed Internet in rural regions.

Read more about Xplornet

Shop

If you are ready to go faster, check out the Internet and home phone packages available in your area. Xplornet offers a variety of options to choose from so that you can customize your connectivity needs all to a price you can afford.

Read more about our offerings