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Welcome to Xplornet MythBusters! This month, while announcing our latest new and updated towers we wanted to take an opportunity to debunk some of the most common misconceptions about Xplornet.

Myth 1: Xplornet throttles speeds

The Truth: When an Internet service provider actively slows down your Internet connection after hitting a certain amount of data usage, it’s called a soft cap. On all of Xplornet’s LTE unlimited data plans, we do not put soft caps in place. This means we won’t actively slow down your Internet speed based on how much data you are using if you are on one of these plans.

We use network management policies during times of high traffic that are designed to protect the network and help ensure a good overall experience for our customers. During times when the network is not busy, customers may see their speeds are even higher than that of their monthly plan!

Myth 2: We slow down speeds after the first month of service

The Truth: This one is 100% myth. We do not change plan speeds after the first few months of service or at any other time.

Myth 3: We are a satellite-only company

The Truth: Xplornet originated from satellite, an incredible technology that allowed us to connect people in rural and remote areas across this great nation. Today we are very much a fixed wireless-based provider, meaning we can provide a direct connection between a modem in the home and a nearby tower.

We started with satellite and this service is still very reliable and used in areas where there is no direct wireless opportunity. We even offer speeds up to 50 Mbps on some satellite beams. The majority of our effort is now focused on growing and expanding our fixed wireless network as fast as possible. We are actively encouraging our satellite customers to make the switch to our LTE platform. For example, we’ve informed customers in Ontario still on our satellite service to inquire to see if they can get LTE. Xplornet is now offering LTE service with speeds up to 50 Mbps speeds and unlimited data in most of Ontario and beyond.

For customers outside our LTE coverage, we are investing in the next-generation Jupiter-3 Ultra High-Density satellite, planned for launch in 2021, that will deliver speeds up to 100 Mbps.

And, we can’t forget about fibre, the most future proof, lightning-fast Internet technology there is. Xplornet currently has fibre projects under construction in several parts of the country!

Myth 4: Xplornet oversells their towers

The Truth: We closely monitor customer experience on every tower to minimize factors that could lead to lower speeds. For example, as the number of customers served by a tower nears its limit, we either expand the tower’s capacity or stop adding new customers.

Myth 5: Once Xplornet builds a tower they stop investing

En réalité : Les habitués de notre blogue savent très bien que nous ne nous assoyions pas sur nos lauriers! Chaque mois, nous construisons de nouvelles antennes et intégrons de nouvelles avancées technologiques afin d’améliorer notre réseau, que ce soit en le rendant plus rapide ou en augmentant sa capacité. Xplornet est une entreprise tournée vers l’avenir, et nous avons mis en place de nombreuses initiatives à cet effet — toutes dans le but de mieux servir notre clientèle qui habite en région rurale.

Le tableau ci-après énumère les travaux que nous avons effectués entre le 22 août et le 29 octobre Si votre municipalité figure sur cette liste que vous aimeriez en savoir plus sur nos services, appelez-nous au 1 855 291-3383. Et si vous désirez modifier votre forfait Xplornet existant, composez le 1 866 841-6001 dès aujourd’hui.

N’oubliez pas aussi de consulter nos comptes Facebook, Twitter et Instagram pour être informé lorsque nous publions une nouvelle dépêche sur notre blogue!

AntenneProvinceDateMunicipalité
Cooking LakeAlberta22 aoûtDivision No. 11
TatamagoucheNouvelle-Écosse22 aoûtColchester
Clyde (SO)Ontario31 aoûtWaterloo
Paris POP (SO)Ontario31 aoûtBrant
Sandhurst ShoresOntario31 aoûtLennox et Addington
NamaoAlberta14 septembreDivision No. 11
Deseronto Mount CarmelOntario16 septembreHastings
EgbertOntario24 septembreSimcoe
Seeley’s BayPmtarop25 septembreLeeds et Grenville
Lily LakeAlberta25 septembreDivision No. 11
Ceylon South POPOntario28 septembreGris
PethertonOntario29 septembreWellington
Seba Beach POPAlberta30 septembreDivision No. 11
SeatonOntario30 septembreOxford
HopevilleOntario30 septembreGris
Garden GroveAlberta30 septembreDivision No. 11
Erskine TowerAlberta2 octobreDivision No. 7
RDW Poplar RidgeAlberta6 octobreDivision No. 8
Munster Hamlet POPOntario19 octobreOttawa