Xplore’s New and Upgraded LTE Towers

The Truth: When an Internet service provider actively slows down your Internet connection after hitting a certain amount of data usage, it’s called a soft cap. On all of Xplornet’s LTE unlimited data plans, we do not put soft caps in place. This means we won’t actively slow down your Internet speed based on how much data you are using if you are on one of these plans.

We use network management policies during times of high traffic that are designed to protect the network and help ensure a good overall experience for our customers. During times when the network is not busy, customers may see their speeds are even higher than that of their monthly plan!

The Truth: This one is 100% myth. We do not change plan speeds after the first few months of service or at any other time.

The Truth: Xplornet originated from satellite, an incredible technology that allowed us to connect people in rural and remote areas across this great nation. Today we are very much a fixed wireless-based provider, meaning we can provide a direct connection between a modem in the home and a nearby tower.

We started with satellite and this service is still very reliable and used in areas where there is no direct wireless opportunity. We even offer speeds up to 50 Mbps on some satellite beams. The majority of our effort is now focused on growing and expanding our fixed wireless network as fast as possible. We are actively encouraging our satellite customers to make the switch to our LTE platform. For example, we’ve informed customers in Ontario still on our satellite service to inquire to see if they can get LTE. Xplornet is now offering LTE service with speeds up to 50 Mbps speeds and unlimited data in most of Ontario and beyond.

For customers outside our LTE coverage, we are investing in the next-generation Jupiter-3 Ultra High-Density satellite, planned for launch in 2021, that will deliver speeds up to 100 Mbps.

And, we can’t forget about fibre, the most future proof, lightning-fast Internet technology there is. Xplornet currently has fibre projects under construction in several parts of the country!

The Truth: We closely monitor customer experience on every tower to minimize factors that could lead to lower speeds. For example, as the number of customers served by a tower nears its limit, we either expand the tower’s capacity or stop adding new customers.

The Truth: Regulars to our blog know very well that we are not sitting on our laurels! Every month, we build new antennas and incorporate new technological advancements to improve our network, whether it's making it faster or increasing its capacity. Xplornet is a forward-looking company, and we have a number of initiatives in place to do this - all with the goal of better serving our customers who live in rural areas.

The table below lists the work we did between August 22 and October 29. If your municipality is on this list and you would like to know more about our services, call us at 1-855-291-3383. And if you would like to change your existing Xplornet plan, call 1-866-841-6001 today.

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