Xplornet’s COVID-19 Safety Measures
These are challenging times and we understand how important it is to keep you connected to what matters most. Our teams have been busy over the past several days taking the necessary steps to ensure continuity of our network and our support services for you.
Our product requires an installer to enter the home. We know this is far from ideal during this time of social distancing but rest assured, our operations team has put multiple safety measures in place to protect the health and safety of our customers and field technicians. These policies include new rigor surrounding reporting personal illness, frequency of hand-washing, sanitization of vehicles and hardware, and use of verbal greetings in lieu of handshakes. Our teams will also be asking screening questions at time of booking and just prior to install. Limited contact will be the new norm for the near future. We are encouraging our field technicians to complete service call repairs outside the home whenever possible. For new installations, we will request customer assistance with connecting inside equipment and the technicians will do their utmost to install your service quickly.
Our support channels remain open and ready to assist you throughout this situation. While we remain available on the phone and by email, the fastest way to stay informed may be at our website at Xplornet.com or our social media sites on Facebook and Twitter.
We thank you for the opportunity to support Canadians during this time.
Stay safe everyone,