Our goal is to ensure that each Xplornet customer receives fair
and consistent access to the Internet. A small percentage of
customers are responsible for a disproportionate share of data
usage on our network. To minimize the impact that heavier users
might have on the experience of other Xplornet customers, we have
implemented a Fair Access Policy. Our intent with this policy is to
affect the fewest customers while helping maintain the best speeds
for the majority of customers.
On your service the Fair Access Policy is based on a daily usage
allowance. If you exceed your daily allowance, your service will go
into "Recovery Mode". While in Recovery Mode, your speed will be
restricted to a maximum of 15-100 kbps. Recovery Mode will continue
for 24 hours. At the end of 24 hours, Recovery Mode will end, and
you will begin a new 24 hour period with a fresh daily
HughesNet Ka Service Package Maximum Speeds and Bandwidth
*Note: The listed packages are Xplornet's standard offers.
Depending upon your region, your package may have a different name.
However, your Fair Access Policies will be consistent with the
service packages of the same speed configurations above.
To encourage users to shift demanding usage to off-peak hours,
we have a "Free Download Period". Any usage during this period,
which runs from 2am to 7am EST daily, is not counted against your
daily allowance. Also, the speed restrictions associated with
Recovery Mode are suspended during this period.
As well, there is an additional policy that affects all
customers on your platform. This policy operates only during peak
hours (between 8am and 1am EST). During this time, we subject
traffic related to applications that are considered non
time-sensitive (such as peer-to-peer file sharing, including
BitTorrent-type applications, news groups, and online data storage
(e.g. Rapidshare) to a peak transfer speed of 5-10% of the
unrestricted maximum speed on your package. During non-peak
hours (between 1am and 8am EST) this policy is not active.
In addition, on March 1st 2011 we will be introducing a dynamic
congestion management policy . This dynamic policy will respond to
congestion in a part of the network by identifying those users in
that part of the network who are consuming the most bandwidth and
reducing their speeds to approximately half their maximum speed for
a period of 15 minutes. At the end of 15 minutes, if congestion in
that part of the network continues to be an issue, the system will
once again calculate which users have been consuming the most
bandwidth in the prior 15 minutes, and implement the speed
restriction on that newly-calculated set of users.