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4G Satellite Traffic Management Policy

Our goal is to ensure that each Xplornet customer receives fair and consistent access to the Internet. A small percentage of customers are responsible for a disproportionate share of data usage on our network. To minimize the impact that heavier users might have on the experience of other Xplornet customers, we have implemented Internet Traffic Management Policies. Our intent with these policies is to affect the fewest customers while helping maintain the best speeds for the majority of customers.

These Internet Traffic Management Policies, as described below, will not cause your transfer speed to fall below 100 kbps.

Peak Hours Policy

On your service there is a policy that operates only during peak hours (between 7am and 2am local time daily - please refer to the table below for local time zone mapping). During this time, our network subjects traffic related to applications that are considered non time-sensitive (such as peer-to-peer file sharing, news groups, and online data storage) to a peak transfer speed of 300 kbps download and 100 kbps upload. During non-peak hours this policy is not active.

Province

Time Zone

British Columbia

Alberta

Saskatchewan

Manitoba

7:00a - 2:00a Mountain Time

Ontario

Québec

Atlantic Provinces

7:00a - 2:00a Eastern Time

 

Dynamic Congestion Management Policy

On your service there is a dynamic congestion management policy which operates any time network congestion is detected. This dynamic policy responds to congestion in a part of the network by identifying the top 10% of users in that part of the network who are consuming the most bandwidth.  This is a network-level policy that ensures that each package is allocated its proportionate fair share of the available bandwidth based on package speeds.

i. Residential Service Policy

Speeds are reduced to approximately 50% of their maximum speed for a period of 15 minutes. At the end of 15 minutes, if congestion in that part of the network continues to be an issue, the system will once again calculate which users have been consuming the most bandwidth in the prior 15 minutes, and implement the speed restriction on that newly-calculated set of users.

 ii. Business Service Policy

During 'Day-part 1', speeds are reduced to approximately 50% of their maximum speed for a period of 15 minutes. During 'Day-part 2', speeds are reduced to approximately 75% of their maximum speed for a period of 15 minutes. At the end of 15 minutes, if congestion in that part of the network continues to be an issue, the system will once again calculate which users have been consuming the most bandwidth in the prior 15 minutes, and implement the speed restriction on that newly-calculated set of users.

Province

Day-part 1

Day-part 2

British Columbia

Alberta

Saskatchewan

Manitoba

5:00p - 7:00a Mountain Time

7:00a - 5:00p Mountain Time

Ontario

Québec

Atlantic Provinces

5:00p - 7:00a Eastern Time

7:00a - 5:00p Eastern Time

 

Usage Allowance

Every service package currently offered by Xplornet includes a monthly usage allowance. Your usage is the amount of data sent and received to and from the Internet through your Xplornet modem.  This monthly usage allowance varies by package.

Depending on the features of your package, if you exceed your monthly usage allowance, your service will go into a limited state or you may be billed for data used beyond your usage allowance.  This is subject to change at any time at Xplornet's discretion.

  • Limited State Packages: If you exceed your monthly usage allowance, your service will go into a limited state. During this time, your download and upload speeds will be restricted to 150 kbps.  The limited connection will continue for the remainder of your billing cycle.

OR

  • Usage Charge Packages: When you exceed the usage allowance in a given billing cycle, you incur additional charges for data used beyond your usage allowance at a rate of $2.00/GB. For billing purposes, usage is rounded to the nearest byte.

For older Packages such as Lite, Standard, Entry, Entry Plus, Surfer, Surfer Plus, Max, Ultimate, and Ultimate Plus:

These packages have a "free download period" from 2am to 7am local time daily, during which usage is not counted toward your monthly total. Usage outside of this period may become subject to additional charges for data used beyond your usage allowance at a rate of $2.00/GB.

To confirm the current monthly usage allowance on your package, the data you have used this billing cycle and whether your package currently has the Limited State or Usage Charge feature, please log into MyXplornet and click on the Usage Tracker.

If you are not an Xplornet customer, please see "Plans and Pricing" for the Monthly Usage Allowance applicable to available plans in your area.

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