HTS ITMP
Usage Allowance
On your service there is a monthly usage allowance. This monthly
usage allowance varies by package (see below). Your usage is the
amount of data sent and received to and from the Internet through
your Xplornet modem. When you exceed the usage allowance in a given
billing month, you incur charges for that additional usage. For
billing purposes usage is rounded to the nearest megabyte.
|
Residential
Service Packages
|
Essential
|
Lite /
Advantage
|
Standard /
Performance
|
Max
|
|
Monthly Usage Allowance
|
10 GB
|
20 GB
|
30 GB
|
40 GB
|
|
Business Service
Packages
|
Essential
Business
|
Advantage
Business
|
Performance
Business
|
|
Monthly Usage Allowance
|
60 GB
|
80 GB
|
100 GB
|
Our goal is to ensure that each Xplornet
customer receives fair and consistent access to the Internet. A
small percentage of customers are responsible for a
disproportionate share of data usage on our network. To minimize
the impact that heavier users might have on the experience of other
Xplornet customers, we have implemented Internet Traffic Management
Policies. Our intent with these policies is to affect the fewest
customers while helping maintain the best speeds for the majority
of customers.
On our Lite, Standard and Max packages, we
have a "free download period", from 2am to 7am local time daily
(please refer to the Peak Hours Policy table below for local time
zone mapping), during which usage is not counted toward your
monthly total.
Peak Hours
Policy
On your service there is a policy that operates only during
peak hours (between 7am and 2am local time daily - please refer to
the table below for local time zone mapping). During this time, our
network subjects traffic related to
applications that are considered non time-sensitive (such as
peer-to-peer file sharing, news groups, and online data storage) to
a peak transfer speed of 300 kbps download and 100 kbps upload.
During non-peak hours this policy is not active.
|
Province
|
Time Zone
|
|
British
Columbia
Alberta
Saskatchewan
Manitoba
|
7:00a - 2:00a Mountain Time
|
|
Ontario
Québec
Atlantic
Provinces
|
7:00a - 2:00a Eastern Time
|
Dynamic Congestion Management
Policy
On your service there is a dynamic congestion management
policy which operates any time network congestion is detected. This
dynamic policy responds to congestion in a part of the network by
identifying the top 10% of users in that part of the network who
are consuming the most bandwidth.
There is a network-level policy that ensures that each package
is allocated its proportionate fair share of the available
bandwidth based on package speeds.
i. Residential
Service Policy
Speeds are reduced to approximately 50% of
their maximum speed for a period of 15 minutes. At the end of 15
minutes, if congestion in that part of the network continues to be
an issue, the system will once again calculate which users have
been consuming the most bandwidth in the prior 15 minutes, and
implement the speed restriction on that newly-calculated set of
users.
ii. Business
Service Policy
During 'Day-part 1', speeds are reduced to
approximately 50% of their maximum speed for a period of 15
minutes. During 'Day-part 2', speeds are reduced to approximately
75% of their maximum speed for a period of 15 minutes. At the end
of 15 minutes, if congestion in that part of the network continues
to be an issue, the system will once again calculate which users
have been consuming the most bandwidth in the prior 15 minutes, and
implement the speed restriction on that newly-calculated set of
users.
|
Province
|
Day-part 1
|
Day-part 2
|
|
British
Columbia
Alberta
Saskatchewan
Manitoba
|
5:00p - 7:00a Mountain Time
|
7:00a - 5:00p Mountain Time
|
|
Ontario
Québec
Atlantic
Provinces
|
5:00p - 7:00a Eastern Time
|
7:00a - 5:00p Eastern Time
|
This traffic management policy will not cause
transfer speed to fall below 100 kbps.